Iris Dominguez Rivera

Assist customers with activations, upgrades, and account support.

Promote and sell wireless plans, phones, and accessories.

Maintain accurate records and process payments efficiently.

Provide excellent customer service in a fast-paced environment.

Demonstrate communication, multitasking, and organizational skills transferable to the medical field.

• Greeted and roomed patients, obtained vitals, and updated medical histories
• Assisted with EKGs, injections, specimen collection, and exam room preparation
• Maintained compliance with HIPAA and OSHA regulations
• Provided translation and support for Spanish-speaking patients
• Supported clinical staff in preparing examination rooms and maintaining sterile environments.
• Managed appointment scheduling and patient follow-ups, enhancing office workflow.

•Greet visitors and provide excellent customer service.

•Answer and direct phone calls professionally.

•Schedule appointments and manage calendars.

•Maintain organized files and handle basic administrative tasks.

•Assist with data entry, emails, and office communication.

•Ensure the front desk area is clean, welcoming, and well organized.