Summary
Overview
Work History
Education
Skills
Timeline
Generic

IRIS DONIS URBINA

Beltsville,MD

Summary

Hardworking and bilingual (English/Spanish) admin professional with strong experience in organization, scheduling, and customer support. I’m looking for an opportunity to grow in a professional environment where I can learn more about patient care and front desk responsibilities. I bring a positive attitude, a calm presence under pressure, and the drive to keep improving every day.

Overview

2
2
years of professional experience

Work History

Senior Operations Admin

FedEx Ground
05.2025 - Current
  • - Manage package documentation, system updates, and tracking issues including damaged, misrouted, or delayed deliveries.
  • - Use internal software to apply sit scans and resolve delivery errors (missing apartment numbers, wrong addresses).
  • - Communicate with customers and drivers to clarify delivery concerns and ensure timely resolutions.
  • - Support shift leads by organizing workflow reports and identifying process gaps.

Operations Support (Package Handler)

FedEx Ground
01.2025 - 05.2025
  • - Assisted supervisors with operational flow, shift coordination, and team communication.
  • - Took initiative on package tracking, documentation, and reporting.
  • - Supported onboarding of new hires and helped maintain safety standards.
  • - Recognized for dependability, strong work ethic, and adaptability.

Sales Associate

Foot Locker
01.2024 - 07.2024
  • - Delivered excellent customer service while helping customers select products.
  • - Maintained inventory organization and store appearance.
  • - Accurately processed sales, returns, and exchanges.
  • - Contributed to store sales goals and positive team morale.

Shift Lead / Server

IHOP
03.2023 - 01.2024
  • - Led front-of-house team during peak hours, resolving customer concerns and ensuring quality service.
  • - Trained new staff on customer service and POS system usage.
  • - Managed table rotations and task delegation to maintain flow.
  • - Supported closing procedures and communication between staff and management.

Education

Diploma -

Paint Branch High School
Burtonsville, MD
01.2024

Skills

  • Appointment Scheduling and Calendar Management
  • Administrative Support and Office Coordination
  • Customer Service and Conflict Resolution
  • Bilingual Communication
  • Status Code Management and Data Entry
  • HIPAA Awareness
  • Time Management and Multitasking
  • Organizing Records and Tracking Updates

Timeline

Senior Operations Admin

FedEx Ground
05.2025 - Current

Operations Support (Package Handler)

FedEx Ground
01.2025 - 05.2025

Sales Associate

Foot Locker
01.2024 - 07.2024

Shift Lead / Server

IHOP
03.2023 - 01.2024

Diploma -

Paint Branch High School

Similar Profiles

CREATE PROFILE