Iris E. López
Hollywood
Summary
Highly dedicated Customer Service and Operations professional with over 15 years of progressive experience. Recognized for exceptional communication skills, organizational strength, and high-performance under pressure. Fluent in English and Spanish, with a proven history of improving customer satisfaction, optimizing workflows, and building strong client relationships.
Overview
25
25
years of professional experience
Work History
Customer Service & Operations Manager
Easy Energy LLC
01.2018 - 01.2025
- - Led daily customer service operations and improved service efficiency.
- - Implemented workflow improvements reducing response times.
- - Trained and supervised staff, fostering a high-performance environment.
- - Managed escalations with high resolution rates and positive feedback.
- - Coordinated logistics, scheduling, and operational planning.
Event Coordinator & Customer Relations Specialist
Exo Eventos
01.2009 - 01.2017
- - Coordinated corporate and private events ensuring seamless execution.
- - Served as main contact for clients, vendors, and suppliers.
- - Managed contracts, timelines, budgets, and logistics.
- - Strengthened client loyalty through personalized service.
Service Assistant
Gravero Lopez
01.2000 - 01.2009
- - Supported service department with administrative and customer tasks.
- - Maintained organized records and schedules.
- - Demonstrated reliability, punctuality, and teamwork.
Education
BBA - Business Management (Accounting)
Ana G. Méndez University
01.2019
Skills
- - Interpersonal & communication skills
- - Calm problem-solving under pressure
- - Operations & workflow optimization
- - Customer satisfaction strategies
- - Detail-oriented and organized
- - Goal-driven and responsible
- - Bilingual: English (Fluent) Spanish (Native)
Timeline
Customer Service & Operations Manager
Easy Energy LLC
01.2018 - 01.2025
Event Coordinator & Customer Relations Specialist
Exo Eventos
01.2009 - 01.2017
Service Assistant
Gravero Lopez
01.2000 - 01.2009
BBA - Business Management (Accounting)
Ana G. Méndez University