IRIS FALCON
HOUSTON,Texas
Summary
Knowledgeable bartending professional with solid background of exceptional service to regular customers and special event guests. Delivers exceptional service to guests of all backgrounds and beverage needs. Excellent money handling and inventory management skills.
Overview
5
5
years of professional experience
Work History
Bartender
Time Out Sports Bar & Grill
Houston, Texas
07.2020 - 02.2024
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Drove customer satisfaction with expertly crafted drinks, craft beers, and broad wine selections
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Refused service to customers in impaired condition
- Checked ID prior to serving alcohol in compliance with state and federal laws
- Served food and alcoholic beverages in high-volume establishment, upholding superior record of positive feedback
- Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, and frozen beverages
- Balanced efficiency with exceptional service, managing average guests per hour
- Secured liquor properly before, during, and at the end of the shift
- Operated POS systems and managed bar tabs
- Prepared cocktails for customers using exact recipes combined with personal flair
- Minimized errors by keeping up with every customer's preference and current tab
- Complied consistently with strict sanitation standards for equipment, surfaces, and glassware
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies
- Backed up servers by preparing cocktails for dining area guests.
Manager
Broadway Buffalo Wild
Pasadena, Texas
05.2022 - 01.2023
- Drove customer satisfaction with expertly crafted drinks, craft beers, and broad wine selections
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Enhanced bar reputation by developing signature cocktails and seasonal specials
- Determined staffing needs for each shift and scheduled employees for coverage
- Balanced efficiency with exceptional service, managing average guests per hour
- Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Refused service to customers in impaired condition
- Operated POS systems and managed bar tabs
- Secured liquor properly before, during, and at the end of the shift
- Minimized errors by keeping up with every customer's preference and current tab
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies
- Trained and supervised bar staff to deliver exceptional service to customers
- Complied consistently with strict sanitation standards for equipment, surfaces, and glassware
- Kept customer numbers high by creating a fun atmosphere and spearheading trivia nights and game-watching parties
- Prepared cocktails for customers using exact recipes combined with personal flair
- Increased the bar's profile by developing signature cocktails.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Bartender
Dixie Pub
Houston, TX
12.2022 - 01.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Neatly sliced and pitted fruit for garnishing drinks.
Bartender
Vollie Ray's
Houston, Texas
01.2020 - 06.2020
- Drove customer satisfaction with expertly crafted drinks, craft beers, and broad wine selections
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Checked ID prior to serving alcohol in compliance with state and federal laws
- Determined staffing needs for each shift and scheduled employees for coverage
- Balanced efficiency with exceptional service, managing average guests per hour
- Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Refused service to customers in impaired condition
- Operated POS systems and managed bar tabs
- Secured liquor properly before, during, and at the end of the shift
- Minimized errors by keeping up with every customer's preference and current tab
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies
- Trained and supervised bar staff to deliver exceptional service to customers
- Complied consistently with strict sanitation standards for equipment, surfaces, and glassware
- Kept customer numbers high by creating a fun atmosphere and spearheading trivia nights and game-watching parties
- Prepared cocktails for customers using exact recipes combined with personal flair.
Bartender
Sagemont BBQ
Houston, Texas
06.2019 - 01.2020
- Enhanced bar reputation by developing signature cocktails and seasonal specials
- Leveraged craft beer and cocktail knowledge to make informed recommendations
- Drove customer satisfaction with expertly crafted drinks, craft beers, and broad wine selections
- Refused service to customers in impaired condition
- Secured liquor properly before, during, and at the end of the shift
- Operated POS systems and managed bar tabs
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, and frozen beverages
- Engaged guests with warm conversation, built bar loyalty, and encouraged repeat business
- Maintained bar appearance through continuous cleaning, organizing, and supply replenishment
- Served food and alcoholic beverages in high-volume establishment, upholding superior record of positive feedback
- Checked ID prior to serving alcohol in compliance with state and federal laws
- Backed up servers by preparing cocktails for dining area guests
- Minimized errors by keeping up with every customer's preference and current tab
- Prepared cocktails for customers using exact recipes combined with personal flair
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies
- Kept customer numbers high by creating a fun atmosphere and spearheading trivia nights and game-watching parties
- Complied consistently with strict sanitation standards for equipment, surfaces, and glassware.
Skills
- Bar operations management
- Identification verification
- Cash handling
- Liquor restocking
- Sales and marketing
- Suggestive Selling
- Food Service
- Payment Processing
- Health codes compliance
- Beverage Preparation
- Food Running
- Outstanding customer service
- Point of sale systems
- Extensive spirits knowledge
- Extensive beer knowledge
- Marketing and sales experience
- Service-oriented mindset
- Professional Appearance
- Excellent judgment
- Outgoing Personality
- Organizational ability
- Handling Difficult Customers
Timeline
Bartender
Dixie Pub
12.2022 - 01.2023
Manager
Broadway Buffalo Wild
05.2022 - 01.2023
Bartender
Time Out Sports Bar & Grill
07.2020 - 02.2024
Bartender
Vollie Ray's
01.2020 - 06.2020
Bartender
Sagemont BBQ
06.2019 - 01.2020
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