Iris Fountain
Zachary,LAl
Summary
Adept at enhancing patient intake procedures and healthcare documentation, I leveraged my expertise in HIPAA compliance and electronic health record systems at LabCorp to improve service delivery. My strong teamwork orientation and problem-solving abilities contributed to a significant reduction in data entry errors, showcasing my commitment to excellence in the healthcare industry. Professional with experience in healthcare coordination and patient services. Skilled in managing patient information, scheduling, and providing support with empathy and efficiency. Strong focus on team collaboration and achieving results. Reliable and adaptable, ensuring smooth operations and patient satisfaction. Diligent [Desired Position] with background in patient intake and administrative support. Efficiently managed patient registration processes and coordinated with medical staff to streamline operations. Demonstrated strong communication skills and attention to detail in high-pressure environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Intake Representative
LabCorp
07.2020 - Current
- Assisted in the development of staff training materials focused on enhancing patient intake procedures and overall customer service skills.
- Served as a valuable resource for both patients and colleagues alike regarding policy updates, procedure changes, and other pertinent information to maintain a high level of service consistency.
- Facilitated smooth communication between patients, healthcare providers, and insurance companies, ensuring timely processing of claims.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Upheld HIPAA regulations and standards for protecting patient information.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Learned and adapted quickly to new technology and software applications.
Patient Access Representative
Our Lady Of The Lake Hospital
04.2012 - 07.2020
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Records and Health Information Technician
Earl K Long Hospital
08.1998 - 04.2012
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Monitored changes in regulations and guidelines affecting medical records management, adjusting departmental policies accordingly.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Input data into computer programs and filing systems.
- Verified accuracy of patient information in medical records.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
No Degree - Business Administration
Alcorn State University
Lorman, MSNumerous Business Administration Certificates - Business Administration
Wilkinson County Voc-tech
Woodville, MS05.1987
High School Diploma -
Wilkinson County High School
Woodville, MS05.1986
Skills
- Teamwork orientation
- Patient confidentiality
- Healthcare industry understanding
- Insurance Verification
- Medical terminology knowledge
- Multi-Line Phone Systems
- Confidentiality
- Problem-Solving
- Teamwork and Collaboration
- Multi-line phone operations
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- HIPAA Compliance
- Medical Documentation
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Electronic Health Record Specialist
Certification
- HIPAA Compliance Officer Training Certificate – Supremus Group LLC or Compliancy Group.
Languages
English
Professional Working
Timeline
Patient Intake Representative
LabCorp
07.2020 - Current
Patient Access Representative
Our Lady Of The Lake Hospital
04.2012 - 07.2020
Medical Records and Health Information Technician
Earl K Long Hospital
08.1998 - 04.2012
No Degree - Business Administration
Alcorn State University
Numerous Business Administration Certificates - Business Administration
Wilkinson County Voc-tech
High School Diploma -
Wilkinson County High School
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