Iris Futch
Summary
Talented, well-organized Human Resources (HR) professional with more than fifteen years of program, change, and client management experience. Distinguished for consistently building strong, yet individualized partnerships, attaining objectives, and managing demanding, multi-faceted deliverables across diverse stakeholder groups. Ability to work independently and with teams to proactively translate strategies into specific deliverables, timelines, and measurable outcomes. Recognized for being detail-oriented and remaining focused amidst ambiguity. Skilled at presenting complex ideas through clear and logical, written, and verbal communication Adept at driving sustained accountability, engagement, and integration across multiple audiences Experienced in consulting, executive coaching, facilitation, program management, and change management
Overview
10
10
years of professional experience
Work History
Senior Business/HCM Consultant
Kenaige Consulting Services
06.2021 - Current
- Performed initial assessments during meetings with assigned clients.
- Conducted assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.
- Collected various reports and information regarding client's business by interviewing, shadowing and analyzing reports.
- Analyzed and interpreted data to determine any problems or areas that need improvement.
- Formulated recommendations and effective solutions to improve overall profitability and success of many businesses.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Designed and implemented risk management system to identify and mitigate potential risks.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Corrected, modified and upgraded software to improve performance.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
SR. Support Analyst for LOA (Contractor)
Infogain Corporation – Microsoft, SAP
04.2022 - 09.2022
- Overseen Microsoft's LOA end-to-end system process, along with conducting advanced audits and analysis across multiple systems to proactively identify, interface, and system failures that impact data integrity.
- Recommend integration improvements across LeavePro LOA tool, SuccessFactors Employee Central, and SAP MSS, while developing and implementing new strategies and processes for data governance and interface functionality.
- Determined and prioritized employee profile updates to correct job information data and ensure data integrity across multiple systems.
- Managed security group permissions for Microsoft Time and Attendance Reporting system (TAR) and performed quarterly audits to ensure SOX compliance is being met.
- Provided consultation to stakeholders and GHRO resources in the utilization of SAP processes and the use of related business auditing.
- Developed and maintained deep and productive business partnerships with a wide range of stakeholders across the business and IT locally and globally.
- Competent in Microsoft corporate leave policies to ensure accuracy of employee leaves.
- Knowledgeable on employee and managed self-service tools and how they integrate with other.
- Ensured documentation existed and kept current for critical technical operations processes and SOX compliant.
- Well versed regarding CA, OR and WA statutory leave management.
HR Project Manager (Contractor) – LES Consultant
Bank of America
11.2020 - 04.2022
- Provided end-to-end support to Bank of America/Merrill Lynch employees impacted by COVID or other critical life events (storms, fires, etc.), in a high pressure, fast-paced environment.
- Identify and prioritize immediate client needs and provide education and awareness on relevant bank and local resources.
- Gather and document information on symptoms and/or exposure in Salesforce, using via standard operating procedures and creatively solving for nuanced issues.
- Exemplify the Bank of America Core Values in every interaction with team, clients, and stakeholders.
- Served as Project Manager POD Lead who was first point of contact for +20 teammates who need direction, guidance, and support that may otherwise result in escalation.
- Leveraged sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems, and make formal recommendations in a time sensitive environment.
- Aid with ongoing refinement of team processes, training materials and communications to drive awareness and consistency of Benefits framework application.
- Coached and counseled Market Leaders, and managers while maintaining confidentiality of employee’s personal and private medical details in adherence with HIPAA.
SR HR Specialist
North America Security Services
01.2019 - 10.2019
- Acted as internal senior consultant by analyzing and recommending solutions to human resource issues relating to assigned program or section area.
- Ensured knowledge of employment law and employment practices and developed case management/investigation plan for workplace investigations.
- Addressed manager and employee escalation issues by acting as mediator providing guidance on conflict and dispute resolution.
- Conducted exit interviews, summarized findings, and discusses trends and concerns with owner and management.
- Investigated and resolved all types of employment complaints including harassment, discrimination, retaliation, wage and hour issues, interpersonal conflict, wrongful termination.
- Ensured compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviewed policies and practices to maintain compliance.
- Leveraged natural curiosity to thoroughly investigate situation, while using good judgment to analyze evidence and make recommendation.
SR HRIS Operations Specialist (Contractor)
Attèrro Inc, Samsung Electronics America
06.2017 - 05.2018
- Served as first point of contact for tier 1 and tier 2 support for +109k employee’s, line managers, and stakeholders located in the US and Canada, to address inquiries/issues across HR programs, policies, and systems (including benefits, employee relations, compensation, leave of absence, short term disability, and long-term disability using the following systems such as Workday, Ultipro, and Benefitsolver, ServiceNow).
- Provided general HR administrative support to HR Centers of Excellence and business partners, while maintaining the integrity of the employee’s life cycle HRIS transactions including hiring, transfers, compensation, performance evaluations, application forms, resumes and relocations.
- A monthly, quarterly, and annual reporting as necessary using Excel, GHR, Access, etc.
- Managed uploads to HCM – MBO Ratings, new codes, etc., after each quarter.
- Aid in the continuous development and improvement of HR information and processes.
- Data Validation and clean up for Workday Implementation.
- HRIS lead and consultant for all phases of diverse technical projects, such as GreenJobInterview/Montage.
- Administered SharePoint sites and user permission. rights along with updates.
Human Resources Consultant
DMC Marketing and Management
11.2013 - 12.2016
- Acted as internal consultant for a startup, to help develop and implement a strong human resources business acumen, which leveraged state laws, creating policies and procedures for the company.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Ensured the ability to write, develop and deliver successful presentations and facilitate trainings related to all HR functions to individuals and groups at all levels of an organization.
- Provided project management for CEO and President of Marketing to define project goals, timelines, resource requirements, measures for success, and plan for possible areas of conflict or stress.
- Utilized strong business acumen competencies, assesses business initiatives, and work processes to identify opportunities for leveraging human capital for company expansion.
- Ensured program or sectioned area followed established policies and procedures and with any relevant federal, state or local legislation.
- Provided advice, counsel, and resolution with respect to inquiries on Employee Relations, HR policy and procedures
Education
Bachelor of Science - Business Administration
Walden University
03.2024
Skills
Workday HCM, Workday LMS, PeopleSoft HRMS, SAP HRMS OM/PA Modules, SuccessFactors EC, SuccessFactors LMS, LeavePro, Microsoft CRM, Microsoft TAR, Microsoft Identity Manager (ID Web), Microsoft MSRA, WinTeam, Kwantek, Word, Excel (V-Look-Up, Pivot Tables), PowerPoint, G-suite, eLink, Kenexa2 BrassRing, Taleo, SharePoint, Ultipro, Benefitsolver, ServiceNow, Salesforce, ADP, ADP Workforce Now, ADP-eTIME, E-Verify
Timeline
SR. Support Analyst for LOA (Contractor)
Infogain Corporation – Microsoft, SAP
04.2022 - 09.2022
Senior Business/HCM Consultant
Kenaige Consulting Services
06.2021 - Current
HR Project Manager (Contractor) – LES Consultant
Bank of America
11.2020 - 04.2022
SR HR Specialist
North America Security Services
01.2019 - 10.2019
SR HRIS Operations Specialist (Contractor)
Attèrro Inc, Samsung Electronics America
06.2017 - 05.2018
Human Resources Consultant
DMC Marketing and Management
11.2013 - 12.2016
Bachelor of Science - Business Administration
Walden University
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