Summary
Overview
Work History
Education
Skills
Languages
Languages
Websites
Timeline
Generic

IRIS GARCES

Tamarac,FL

Summary

Strategic and results-driven Customer Success Manager with a strong background in account management, team leadership, and process optimization within the cosmetics packaging industry. Skilled in team development, quota management, customer retention, and cross-functional collaboration. Proven ability to drive revenue growth, implement training programs, and improve operational efficiency. Bilingual in English and Spanish, with expertise in CRM systems, data analytics, and supply chain coordination.

Overview

9
9
years of professional experience

Work History

Customer Success Manager | Manager, Account Management

APC Packaging
Fort Lauderdale, USA
12.2019 - Current
  • Lead, develop, and manage the Key Account Management team, ensuring individual and team quotas are met to drive revenue growth
  • Oversee global and mid-level customer accounts, ensuring seamless service delivery and proactive client engagement
  • Set performance metrics and sales quotas for the team, track progress, and implement strategies to exceed targets
  • Serve as the primary liaison between Sales, Accounting, Customer Service, and Project Development teams, fostering collaboration and efficiency
  • Implement training programs for new and existing employees to improve sales techniques, customer engagement, and account management effectiveness
  • Optimize RFQ creation, quoting processes, and customer follow-ups, improving client interaction efficiency and conversion rates
  • Oversee the production and development of custom packaging projects, ensuring timely execution and adherence to client requirements
  • Monitor and analyze sales performance data, identifying trends and opportunities for growth
  • Ensure on-time product and service delivery by coordinating with the global supply chain

Account Manager

Mainsail Housing of Miami
Fort Lauderdale, USA
03.2018 - 12.2019
  • Managed key client accounts, securing new business and consistently meeting or exceeding sales quotas
  • Prospected and secured new clients through sales calls, lead follow-ups, and strategic negotiations
  • Led contract negotiations and leasing processes, ensuring compliance with company policies
  • Maintained inventory oversight and optimized client satisfaction through responsive service
  • Provided data-driven insights to improve sales performance and client engagement

Field Services Coordinator

Mainsail Housing of Miami
Fort Lauderdale, USA
01.2016 - 03.2018
  • Oversaw day-to-day operations, including administrative support, customer interactions, and vendor coordination
  • Developed marketing strategies to enhance relationships with partner communities and drive business growth
  • Assisted the Operations and Sales Teams with client onboarding, contract processing, and project execution
  • Managed monthly accounting reports, invoice tracking, and coding, ensuring financial accuracy

Education

Bachelor of Arts - Psychology, Sociology

Florida Atlantic University
Boca Raton, FL
12.2014

Associate of Arts - Psychology

Broward College
Davie, FL
05.2011

Skills

  • QuickBooks
  • HubSpot
  • Smartsheet
  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Quota & Sales Performance Tracking
  • Business Analytics & Reporting
  • Process Optimization & Workflow Automation
  • Customer Relationship Management (CRM)

Languages

  • English, Fluent (verbal & written)
  • Spanish, Fluent (verbal & written)

Languages

Spanish
Professional

Timeline

Customer Success Manager | Manager, Account Management

APC Packaging
12.2019 - Current

Account Manager

Mainsail Housing of Miami
03.2018 - 12.2019

Field Services Coordinator

Mainsail Housing of Miami
01.2016 - 03.2018

Bachelor of Arts - Psychology, Sociology

Florida Atlantic University

Associate of Arts - Psychology

Broward College

Similar Profiles

CREATE PROFILE
IRIS GARCES