Iris Garcia
Avondale,AZ
Summary
Passionate Sales Support Representative with 16 years experience as a Certified Pharmacy Technician. Enthusiastic and dedicated individual who excels on establishing and maintaining great working relationships with healthcare professionals, such as providers and their staff, operations team & the sales team. Driven & skilled at script pullthrough to ensure metrics of revenue and scripts are met for the team.
Overview
14
14
years of professional experience
Work History
Sales Support Representative
Centerwell Specialty Pharmacy
08.2023 - Current
- Responsible in assisting in 3 large territories including Oncology and establishing great relationships and maintaining 40+ provider accounts while single handedly maintaining accounts in Fort Lauderdale territory that has been vacant for 5 months
- Building and maintaining relationships with the medical staff of physician offices over the phone, to increase market share by monitoring scripts and ensuring accurate information and updates are provided in a timely manner.
Small business Owner
Event Rentals
10.2023 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Developed strategic partnerships with clients
A-Team SME- SOS Consultative Pharmacy Technician 3
Centerwell Specialty Pharmacy
10.2021 - 08.2023
- Team Subject Matter Expert: Answered questions and/or concerns other technicians may have
- Took charge of IV waiting project to help identify system and user errors to streamline the referrals to make sure they are processed fast and efficiently
- Make sure aged orders are being handled in a timely order and processed from start to finish to ensure patients get their medication promptly
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Initiate calls to providers offices for prescription clarifications, verbal orders or to advise of patients discontinuing medication & verify if new therapies are available
- Assist with benefits investigation, prior authorization, and patient assistance program (PAP) management
- Making sure that referrals are being processed from start to finish once clarification and/or prescriptions are received
- Trains new hires & assoociates from other departments
- Assist with making outbound calls to Spanish speaking members to schedule prescription deliveries.
Pharmacy Operations Technician 2
Humana Specialty Pharmacy
08.2020 - 10.2021
- Assign all documents such as prescriptions and clinical information into the correct folders
- Communicates directly with doctors' offices to obtain clarifications, refills, and any information that would be needed to accurately and efficiently expedite a prescription in a timely manner
- Achieved knowledge of most all queues, production/service level and quality of work is above average at all times
- Contacting patients to follow up with them about medications, along with answering phones and providing customer service to drug companies, patients, doctors' offices, and case workers.
Senior CPhT
Walgreens Pharmacy
09.2018 - 08.2020
- Provide excellent customer service and build customer loyalty
- Answer incoming calls
- Initiate calls to patients and prescribers
- Assist Pharmacist with inputting prescriptions into the system
- Assist Pharmacist with filling prescriptions
- Research and resolve dosage conflicts, insurance issues and any matters to ensure patient safety and wellness.
Small Business Owner
Garcias H2O
08.2010 - 05.2015
- Established a neighborhood purified water and ice store
- Established and maintained great working relationships with all suppliers, vendors, and customers
- HR Manager: hiring, personnel management
- Created customer tracking with Excel forms
- Fixed technical issues as necessary for fax/POS machines, security, cash handling, vending machines
- Handled accounting and budgeting procedures as well as filing monthly taxes with the IRS
- Responsible for supply chain and procurement.
Clinical PCS/PFED Work @ Home, AZ CPHT
Express Scripts
03.2010 - 03.2015
- Receive outbound calls from patients and effectively be able to deal with and overcome patient objections, concerns, issues, and rejections of the preferred medication(s)
- Initiate coverage reviews for the non-preferred medication(s) that may require Prior Authorization for patients that are unable to take or use the preferred medication(s)
- Initiate calls to physicians utilizing standard scripting to effectively present the features, benefits, convenience, and cost saving of making the decision to switch to a preferred medication for the patients
- Assisted patients, members, and physicians transition smoothly from Medco to Express Scripts.
Skills
- Skilled at Relationship Building
- Team oriented
- Detail oriented
- Fluent in Spanish
- Outstanding communication skills
- Ease of speaking to provider offices
- HIPAA and PHI trained
References
References available upon request
Timeline
Small business Owner
Event Rentals
10.2023 - Current
Sales Support Representative
Centerwell Specialty Pharmacy
08.2023 - Current
A-Team SME- SOS Consultative Pharmacy Technician 3
Centerwell Specialty Pharmacy
10.2021 - 08.2023
Pharmacy Operations Technician 2
Humana Specialty Pharmacy
08.2020 - 10.2021
Senior CPhT
Walgreens Pharmacy
09.2018 - 08.2020
Small Business Owner
Garcias H2O
08.2010 - 05.2015
Clinical PCS/PFED Work @ Home, AZ CPHT
Express Scripts
03.2010 - 03.2015
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