Iris George-Adams
Austin,TX
Summary
Dynamic Program Supervisor at Sevita Health with expertise in program management and team leadership. Proven track record in enhancing staff performance through targeted training and strategic planning. Adept at budget management and client monitoring, ensuring high-quality service delivery and operational efficiency. Committed to fostering a collaborative and productive work environment.
Overview
17
17
years of professional experience
Work History
Program Supervisor
Sevita Health/D&S Community Services
Austin, TX
08.2021 - Current
- Provided hands-on and proactive leadership to the staff.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Assisted clients with shopping, meal preparation, personal hygiene, medication administration, leisure activities, and transportation needs.
- Oversaw the distribution of program materials, ensuring quality and accuracy.
- Prepared and maintained budgets, and personnel records of the residents and their unit.
- Monitored health and vitals of residents, communicated with medical professionals, coordinated documentation across shifts.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Developed and maintained accurate records of staff availability, scheduling, and overtime requests.
- Maintained records of all financial transactions for audit purposes.
- Assisted clients with shopping for items such as clothing or gifts through personal shopping services.
Direct Support Professional
Sevita/D&S Community Services
Austin , TX
09.2015 - 08.2021
- Assisted individuals in learning and developing new skills.
- Assisted clients with maintaining good personal hygiene.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
Hairstylist
Gaston's Barber Salon
Austin, TX
08.2008 - 11.2019
- Conducted consultations with clients prior to providing any type of hair service.
- Educated customers about proper hair maintenance techniques between salon visits.
- Kept up to date on current trends in hair styling techniques through attending classes or workshops.
- Prepared clients for haircuts by washing and drying hair when necessary.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed customer payments quickly and returned exact change and receipts.
Call Center Supervisor
Liquidation Channel/Shop LC
Austin, TX
07.2011 - 09.2015
- Monitored call recordings to identify areas for improvement and compliance with protocols.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Facilitated communication between departments.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Managed payroll functions such as timecards, attendance tracking, scheduling shifts.
Education
Certified Medical Assistant Certificate - Medical
Virginia College @Austin
Austin, TX12-2017
Cosmetology License - Hair Braiding & Weaving
Golden Touch Academy
Austin, TX07-2008
High School Diploma -
A.N. McCallum High School
Austin, TX05-2002
Skills
- Program management
- Staff training
- Performance evaluation
- Client monitoring
- Strategic planning
- Team leadership
Timeline
Program Supervisor
Sevita Health/D&S Community Services
08.2021 - Current
Direct Support Professional
Sevita/D&S Community Services
09.2015 - 08.2021
Call Center Supervisor
Liquidation Channel/Shop LC
07.2011 - 09.2015
Hairstylist
Gaston's Barber Salon
08.2008 - 11.2019
Certified Medical Assistant Certificate - Medical
Virginia College @Austin
Cosmetology License - Hair Braiding & Weaving
Golden Touch Academy
High School Diploma -
A.N. McCallum High School
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