Iris Gipson
Snellville,GA
Summary
Professional leader with extensive experience in driving strategic initiatives and fostering team collaboration. Enhanced operational efficiency through process improvements, achieving significant cost savings. Skilled in coaching and mentoring teams, fostering a culture of innovation and collaboration to drive customer satisfaction and business growth.
Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.
Overview
20
20
years of professional experience
Work History
Associate Director
Verizon Wireless
01.2023 - 12.2025
- Led cross-functional teams to enhance network reliability, customer satisfaction and the deployment of Verizon 5G Home Network.
- Developed strategic initiatives to optimize operational efficiency and reduce costs.
- Managed large-scale projects, ensuring alignment with corporate objectives and compliance standards.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Implemented process improvements that increased productivity across multiple departments.
- Collaborated with executive leadership to define organizational strategy and growth initiatives.
- Oversaw budget management, ensuring resource allocation aligns with business priorities.
- Led teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
Manager
Verizon Wireless
06.2011 - 01.2023
- Managed Inbuilding and Venue team of 10 employees overseeing design and construction of DAS, oDAS, Inbuilding and small cell deployments.
- Collaborated with cross functional teams insuring environmental and regulatory requirements are met.
- Consulted with Enterprise Customers providing solutions to met their telecom needs
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led team in implementing strategic initiatives to enhance customer satisfaction.
- Oversaw operational efficiency by streamlining processes and optimizing resource allocation.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor
Verizon Wireless
06.2006 - 03.2011
- Supervised the Network Repair Bureau (NRB) team of 20 employees troubleshooting customer device and network related issues.
- Supervised daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained and mentored team members, fostering skill development and enhancing overall team performance.
- Implemented process improvements, leading to increased operational efficiency and reduced customer wait times.
- Monitored inventory levels, coordinating with supply chain teams to optimize stock management.
- Developed training materials for new hires, streamlining onboarding processes and improving knowledge retention.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Science - Criminal Justice
Benedict College
Columbia, South Carolina, SC05-1993
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
- Relationship building
- Process improvement
- Crisis management
- Budget management
- Task delegation
- Google drive
- MS office
Timeline
Associate Director
Verizon Wireless
01.2023 - 12.2025
Manager
Verizon Wireless
06.2011 - 01.2023
Supervisor
Verizon Wireless
06.2006 - 03.2011
Bachelor of Science - Criminal Justice
Benedict College