Summary
Overview
Work History
Education
Skills
GOALS
Timeline
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IRIS GOMEZ

MADISON

Summary

Motivated professional seeking to contribute skills and experience while continuing to grow and excel in each new opportunity. Committed to overcoming challenges,gaining new knowledge,and building confidence with every step.

Overview

14
14
years of professional experience

Work History

Sales Associate

T-Mobile
04.2023 - Current
  • Bilingual(English & Spanish): Fluent in both languages,enhancing customer service and team communication.
  • Communication: Strong interpersonal and conflict resolution skills with customers and team members. Frequently assist Spanish-speaking customers and provide interpretation support for coworkers to ensure clear communication and excellent service.
  • Leadership & Team support: Mentor new hires, assist with training, and support management in store operations.
  • Customer Service & Relationship Building: Skilled in in creating positive experiences,resolving issues,and building loyalty.
  • Analytical & Problem Solving: Troubleshoot devices,identify customer needs, and


LEAD BAR TENDER/SALES & HOSPITALITY ASSOCIATE

THE PLAZA GRILL
01.2018 - 01.2021
  • Led bar operations,including training staff,managing inventory,and ensuring high-quality service.
  • Provided exceptional customer service in multiple roles,including,bar tender,server,and host,adapting to staff needs.
  • Assisted management with marketing strategies and operational improvements to drive sales and enhance customer experience.
  • Collaborated with team members to maintain smooth restaurant operations during high-volume periods.
  • Delivered personalized recommendations and build strong client relationships,contributing to repeat business and customer satisfaction.

GENERAL MANAGER

EL JALICIENSE
01.2012 - 01.2018
  • Oversaw daily operations,including cash handling,financial reporting,and deposit management to ensure accuracy and accountability.
  • Developed staff schedules,conducted team meetings to optimize workflow and efficiency.
  • Directed budgeting,cost control,and operational planning to maximize profitability,in coordinations with ownership/management team.
  • Partnered with marketing teams to plan and execute promotions and community engagement initiatives.
  • Led and motivated staff,fostering a productive and customer-focused work environment.

PROJECT COORDINATOR

MCGRANITE
01.2021 - 2023
  • Directed project execution by personally supervising all assigned jobs, coordinating with production teams and ensuring project requirents were met to company standards.
  • Managed client accounts, working directly with contractors, builders,and designers to meet their countertop needs.
  • Reviewed,edited,and oversaw templates for new and existing customer orders to ensure accuracy and quality.
  • Coordinated project finances and installation schedules, ensuring timely and successful project completion.
  • Delivered personalized sales solutions and maintained strong client relationships to drive repeat business.

Education

Associate of Arts -

UAG
Nayarit, Mexico
01-2009

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Stratford High School
01.2006

Skills

  • Bilingual communication and interpersonal skills
  • strong analytical and problem-solving abilities
  • Adaptable and quick to learn in dynamic environments
  • Determined and goal-oriented mindset
  • skilled at troubleshooting and resolving issues efficiently

GOALS

  • Committed to professional success,continuous personal growth,supporting family, and building long-term stability.

Timeline

Sales Associate

T-Mobile
04.2023 - Current

PROJECT COORDINATOR

MCGRANITE
01.2021 - 2023

LEAD BAR TENDER/SALES & HOSPITALITY ASSOCIATE

THE PLAZA GRILL
01.2018 - 01.2021

GENERAL MANAGER

EL JALICIENSE
01.2012 - 01.2018

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Stratford High School

Associate of Arts -

UAG

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IRIS GOMEZ