Iris Guzman

General Manager

Lugano Capital Dba Start Auto Finance

03.2017 - Current

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Mitigated business risks by working closely with staff members and assessing performance.
Researched accounts and completed due diligence to resolve collection problems.
Supervised staff of collectors, monitoring phone calls and letters.
Contacted customers to discuss late payments and options for remitting amounts due.
Conducted investigations of customer accounts and payment histories.
Established procedures for collection of past due amounts.
Accessed credit records to evaluate customer credit histories.
Taught employees how to control risks at front line.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Set up and completed loan submission packages.
Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Verified client information by analyzing existing evidence on file.
Prepared insurance claim forms or related documents and reviewed for completeness.
Posted payments to accounts and maintained records.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Determined appropriateness of payers to protect organization and minimize risk.
Collected premiums and issued accurate receipts.