Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iris Haddad

Clawson

Summary

Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Sales - Agent Team Member

State Farm
06.2018 - Current
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of auto, home, and life insurance products or services to promote sales.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Store Manager of Operations

Tweeny's Market
04.2000 - 06.2018
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Bachelor of Arts - Liberal Arts

University of Detroit Mercy
Detroit, MI
05-2005

Skills

  • Sales follow-up
  • Lead generation
  • New revenue streams
  • Upselling strategies
  • Closing sales
  • Offering sales support
  • Business development
  • Customer assistance
  • Cold calling
  • Client relations
  • Building rapport

Certification

  • Licensed - Property/Casualty/Life/Health Insurance

Timeline

Sales - Agent Team Member

State Farm
06.2018 - Current

Store Manager of Operations

Tweeny's Market
04.2000 - 06.2018

Bachelor of Arts - Liberal Arts

University of Detroit Mercy

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