India Aguillard
Bartlett,TN
Summary
Dynamic customer service expert dedicated to delivering innovative management solutions that empower business owners in achieving investment objectives while fostering talent acquisition, development, and retention of top-tier employees with unwavering commitment to exceptional consumer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DSD Receiver
Kroger Food and Pharmacy
Memphis, TN
01.2021 - Current
- Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
- Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Streamlined the receiving process for improved efficiency by implementing an organized system for unloading trucks.
- Processed reclaims and returns to vendors and warehouse for credit.
Sommelier
Kroger Food and Pharmacy
Memphis, TN
12.2017 - 12.2021
- Cultivated quality client relationships through ethical and professional engagement.
- Demonstrated extensive knowledge of wines to enhance consulting effectiveness. Showcased exceptional interpersonal communication skills in client interactions.
- Promoted wine brands by leveraging strong customer service and sales abilities. Utilized strong organizational skills to manage store events and wine tastings.
Assistant Customer Service Manager
Kroger Food and Pharmacy
Memphis, TN
05.2014 - 12.2017
- Fostered welcoming environment for customers by addressing product inquiries promptly.
- Managed cash control and maintained accurate records for sales transactions.
- Monitored supply expenses to optimize departmental budgets effectively.
- Coordinated scheduling of front-end associates to ensure adequate coverage.
- Resolved customer complaints to enhance satisfaction and loyalty.
Front End Supervisor
Kroger Food and Pharmacy
Memphis, TN
02.2012 - 05.2014
- Acquired and maintained comprehensive product knowledge to provide informed recommendations.
- Reported safety risks and illegal activities, such as robbery and fraud, promptly.
- Ensured adherence to all local, state, federal laws, and company guidelines.
- Successfully resolved customer complaints to enhance service quality.
Customer Service Cashier
Kroger Food and Pharmacy
Memphis, TN
09.2011 - 02.2012
- Welcomed customers and addressed inquiries to enhance shopping experience.
- Assisted customers in locating items and provided tailored recommendations.
- Operated scanners, scales, cash registers, and various electronic devices.
- Balanced cash registers and generated reports for credit and debit transactions.
- Accepted payments while verifying accuracy of prices and quantities. Issued receipts to every customer to ensure transaction records.
- Processed refunds and exchanges, efficiently resolving customer complaints.
Education
Bachelor of Science - Nursing
University of Memphis
Memphis, TN12.2021
Skills
- Warehouse safety and operations
- Loading and unloading
- Order picking and organization
- Pallet jack operation
- Time management and prioritization
- Teamwork and collaboration
- Self-motivation and independence
- Attention to detail
- Punctuality and reliability
- Effective communication skills
- Verbal and written communication
- Relationship management
Certification
- Foundational IT skills for help desk, networking, and systems administration.
- HDI Customer Service Representative (HDI-CSR): Designed for frontline support roles, this certification focuses on communication, problem-solving, and process adherence.
Timeline
DSD Receiver
Kroger Food and Pharmacy
01.2021 - Current
Sommelier
Kroger Food and Pharmacy
12.2017 - 12.2021
Assistant Customer Service Manager
Kroger Food and Pharmacy
05.2014 - 12.2017
Front End Supervisor
Kroger Food and Pharmacy
02.2012 - 05.2014
Customer Service Cashier
Kroger Food and Pharmacy
09.2011 - 02.2012
Bachelor of Science - Nursing
University of Memphis