Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Hendricks

Forney,TX

Summary

Organized energetic and reliable Office Manager skilled at performing a variety of administrative responsibilities. Strong organization, communication and multitasking skills. Eager to bring knowledge, expertise, tenacity and hard work.

Overview

22
22
years of professional experience

Work History

Office Manager

HITRUST
09.2012 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Trained new hires in front office procedures, contributing to knowledgeable and skilled team.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored inventory levels of supplies within front office department, ensuring timely replenishment to avoid shortages or delays in service delivery.
  • Trained new hires in front office procedures, contributing to knowledgeable and skilled team members.
  • Controlled finances to lower costs and keep business operating within budget.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Transferred and directed 10-15 phone calls per day, guests, and mail to correct staff members.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.

Manager of Operations

Hendricks Cleaning Service
06.2002 - 09.2012
  • Supervised 5-10 operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Accomplished multiple tasks within established timeframes.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

High School Diploma -

Lincoln Communication Magnet High School
Dallas
05.1984

Skills

  • Outlook

  • Microsoft Office Suite

  • Organizational Skills

  • Administrative Support

  • Clear oral/written communication

  • Problem solving

  • Planning and organization

  • Time management

  • Attention to detail

  • Multitasking

Timeline

Office Manager

HITRUST
09.2012 - Current

Manager of Operations

Hendricks Cleaning Service
06.2002 - 09.2012

High School Diploma -

Lincoln Communication Magnet High School

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Iris Hendricks