Summary
Overview
Work History
Education
Skills
Certification
Timeline
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IRIS HEREDIA

Delano,CA

Summary

Experienced Medical Office Specialist Lead with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various software programs and offers strong knowledge of customer service practices. Highly organized, reliable and attentive to customer needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

Omni Family Health
09.2021 - Current
  • Performed Functions of a lead Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.

Pharmacy Associate

Omni Family Health
01.2019 - 06.2021
  • Counseled over 75 customers per day on medications, appropriate dosage and potential side effects.
  • Labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions and responding to questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.

Front Desk Representative

Omni Family Health
01.2017 - 12.2018
  • Completed patient referrals to other medical specialists.
  • Maintained current and accurate medical records for over 400patients.
  • Invoiced patients accurately in line with charging guidelines.
  • Entered and updated sensitive customer information during check-ins and room changes

Medical Receptionist

Clinica Sierra Vista
01.2015 - 12.2016
  • Supported office staff and operational requirements with administrative tasks.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Verified patient insurance, demographic, and health history to keep information current.
  • Organized paperwork, charts and reports for office and patient needs.

Medical Records Specialist

Clinica Sierra Vista
01.2012 - 12.2014
  • Maintained patient confidence by keeping patient records information confidential.
  • Monitored legal and financial statuses of various offices.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Reviewed charts and flagged incomplete or inaccurate information.

Education

Associate of Science - Business Administration And Management

Bakersfield College
Bakersfield College
05.2024

Skills

  • EMR / EHR
  • Nextgen Software Proficiency
  • Bilingual
  • Filing System Expertise
  • Medical Terminology
  • Typing 65 WPM
  • Professionalism and Ethics
  • Insurance Billing
  • EMR
  • Data entry proficiency

Certification

Typing 65 WPM

Timeline

Patient Access Specialist

Omni Family Health
09.2021 - Current

Pharmacy Associate

Omni Family Health
01.2019 - 06.2021

Front Desk Representative

Omni Family Health
01.2017 - 12.2018

Medical Receptionist

Clinica Sierra Vista
01.2015 - 12.2016

Medical Records Specialist

Clinica Sierra Vista
01.2012 - 12.2014

Associate of Science - Business Administration And Management

Bakersfield College

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