Iris Herenandez
Las Vegas,NV
Summary
Adept at problem-solving and maintaining a positive attitude, I excelled in roles at Elite Legal Practice and other notable companies, mastering customer service and operational efficiency. My expertise includes enhancing client satisfaction and mentoring teams, significantly improving project deliverables and fostering a collaborative environment. Skilled in both client care and research methodologies, I drive results and exceed expectations.
Overview
8
8
years of professional experience
Work History
Client Care Agent
Elite Legal Practice (law Firm)
2024.05 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer Service Representative
Customer Connexx
2022.05 - 2023.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
General Warehouse Associate
Amazon
2021.02 - 2022.07
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
Dental Assistant
Celebrate Dental and Braces
2019.11 - 2021.01
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Appointment Scheduler
Southern Hills Gastroenterology
2018.02 - 2019.04
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Research Associate
Precision Opinion
2016.10 - 2018.02
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
- Set up equipment, organized inventory and maintained facilities.
- Provided technical guidance on experimental design and data interpretation issues for team members as needed.
Education
High School Diploma -
Rancho High School
Las Vegas, NV07.2016
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Client Care Agent
Elite Legal Practice (law Firm)
2024.05 - Current
Customer Service Representative
Customer Connexx
2022.05 - 2023.08
General Warehouse Associate
Amazon
2021.02 - 2022.07
Dental Assistant
Celebrate Dental and Braces
2019.11 - 2021.01
Appointment Scheduler
Southern Hills Gastroenterology
2018.02 - 2019.04
Research Associate
Precision Opinion
2016.10 - 2018.02
High School Diploma -
Rancho High School
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