Iris I. Hernandez
Berlin
Summary
Proficient branch manager with over 15 years of experience in the banking industry. Skilled in customer relations, supervising branch staff and maintaining a sales and service culture while adhering to all legal and regulatory requirements.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
American Heritage Credit Union
04.2025 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Reviewed credit applications for risk factors and credit worthiness.
Branch Manager
LinkBank
01.2024 - 04.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Vice President Branch Manager
Liberty Bell Bank A Division Of the Bank Of Delmarva
03.2021 - 12.2023
- Responsibilities:
- Maintain oversight of full branch operations including but not limited to daily sales efforts, loan and lending operations.
- Manage and oversee all audit compliance-related activities and ensure strict adherence and satisfactory follow-up.
- Establish and maintain positive relationships with individual and small business clients.
- Collaborate with senior management on marketing initiatives, new lending products and community involvement opportunities.
- Uphold confidentiality as well as maintain stringent compliance with all federal and local banking regulations.
Assistant Branch Manager
Liberty Bell Bank
02.2017 - 03.2021
- Responsibilities:
- Administered efficient daily operation of a full service branch office, including product sales, customer service, security and safety in accordance with the corporate objectives.
- Provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance and staff motivation.
- Achieved individual and branch sales goals through new business sales, referrals and retention of client accounts.
- Assured compliance with all policies and procedures and all applicable state and federal banking regulations.
Education
No Degree - Liberal Arts And Sciences
CCC
Blackwood, NJSkills
- Communication Skills
- Team Leadership
- Organizational/Multi-tasking
- Sound Judgement
- Vault audits
- Time Management
- Customer Focused
- Detail Oriented
- Jack Henry Banking
- Audit preparation
- Compliance management
- Staff education and training
- Loan application evaluation
Languages
English - Excellent
Spanish - Excellent
Timeline
Assistant Branch Manager
American Heritage Credit Union
04.2025 - Current
Branch Manager
LinkBank
01.2024 - 04.2025
Assistant Vice President Branch Manager
Liberty Bell Bank A Division Of the Bank Of Delmarva
03.2021 - 12.2023
Assistant Branch Manager
Liberty Bell Bank
02.2017 - 03.2021
No Degree - Liberal Arts And Sciences
CCC
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