Iris Hoske

• Created custom tattoo designs for customers.
• Anticipated design issues and proved to be proactive in developing effective solutions.
• Utilized photographs and sketches from customers to develop ideas.
• Grew client base by marketing services.
• Maintained schedule and kept appointment times.
• Performed clean, high-quality work at all times.
• Collaborated in team-based environment to maximize customer satisfaction with services.
• Accepted and processed customer payments.
• Applied permanent tattoos using indelible, non-toxic ink.
• Kept areas neat and clean and equipment sanitized.
• Presented template design sheets for customers to review.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Participated in team meetings and staff training sessions.

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Logged call information and solutions provided into internal database.
• Generated weekly and monthly reports to highlight customer service performance and measure milestones.
• Communicated with clients regarding account services, statements, and balances.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Investigated and resolved customer inquiries and complaints quickly.

Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.

* Escalate issues to the store managers, District Director Of Operations(DDO), and corporate office if unable to resolve the issue directly with the customer.

* Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.

* Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operations procedures, and district or region volume expectations.

* Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.

* Interact with customers using active listening skills to confirm or clarify information and defuse customer complaints.

* Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.

* Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.

* Perform customer verifications to validate information presented.

* Process all transactions accurately and per company policy, included but not limited to loans, check cashing, and Net spend.

* Comply with federal and state regulations and comply policies and procedures.

* Complete compliance training and quarterly I agree timely.

* Other duties as assigned.

*Call Center/Retail/ Office Environment.

• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Evaluated customer needs and feedback to drive product and service improvements.
• Developed effective improvement plans in alignment with goals and specifications.

• Counted money in drawers at beginning and end of each shift.
• Redeemed coupons to discount purchases.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Answered product questions using knowledge of sales and store promotions.
• Utilized POS system to handle customer cash and credit card transactions.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed and managed relationships with customers to increase customer loyalty.