Iris Hoske

• I handled customer relations issues, enabling quick resolution, and client satisfaction.
• I resolved customer issues quickly to close deals and boost client satisfaction.
• I increased sales revenue by developing and implementing effective sales strategies.
• I built long-lasting client relationships through excellent customer service and consistent followups.
• I led a successful sales team by providing motivational coaching and performance-based incentives.
• I organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• I coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• I maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• I grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• I maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• I developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• I identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

• I maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
• I demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
• I maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• I successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
• I placed orders to restock items before supplies ran out.
• I inspected freezer and refrigerator daily to check and maintain proper temperatures.
• I enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
• I trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
• I maintained well-organized mise en place to keep work consistent.
• I handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
• I supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
• I prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• I assisted in menu planning and development, incorporating guest feedback and industry trends to keep offerings fresh and appealing.
• I contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
• I initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
• I upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
• I improved kitchen efficiency by implementing streamlined cooking processes and procedures.

• I streamlined reservation processes for increased efficiency and reduced booking errors.
• I confirmed group bookings while coordinating with event planners for smooth execution of events at the hotel property.
• I delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
• I utilized various software systems for efficient reservation processing and data management.
• I participated in ongoing training programs to enhance skills and stay current on industry trends.
• I assisted guests in selecting suitable accommodations based on their preferences and budget.
• I managed large call volumes, maintaining professionalism and attention to detail under pressure.
• I often collaborated with other departments to ensure seamless guest experience from reservation to checkout.
• I enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
• I addressed customer concerns and resolved issues, resulting in improved guest relations.
• I maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
• I coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
• I answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• I maintained a high level of knowledge about hotel facilities, services, and local attractions to enhance guest experience during the reservation process.
• I atreamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
• I increased customer satisfaction by efficiently managing reservations and addressing guest inquiries.
• I contributed to the development of promotional campaigns by providing valuable insights on guest preferences and booking trends.
• I strengthened relationships with travel agents by assisting them in making reservations on behalf of their clients and promoting hotel offerings that best suited their needs.
• I coordinated with front desk staff to communicate special requests or needs of incoming guests, ensuring a tailored experience upon arrival.
• I ensured accurate record keeping for all reservations, minimizing errors and facilitating smooth check-in procedures.
• I enhanced customer loyalty by delivering personalized recommendations for room types, packages, and amenities.
• I participated in regular meetings with hotel management to discuss performance metrics and areas for improvement within the reservation department.
• I managed group bookings effectively while coordinating rooming lists, special requests, billing arrangements for corporate events or large parties.
• I improved communication between departments by serving as a liaison between reservations, front office, housekeeping, and other hotel functions.
• I updated room availability in real time, optimizing occupancy rates and maximizing revenue potential.
• I handled guest complaints professionally, resolving issues quickly to retain positive guest relationships.
• I provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
• I reduced reservation errors by implementing quality assurance checks throughout the booking process.
• I answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• I answered customer inquiries via phone and email, providing knowledgeable responses and solutions to HVAC-related issues.

• I scheduled service appointments and coordinate with field technicians to ensure prompt service delivery.

• I maintained high customer satisfaction through effective follow-up and resolution of issues.

• I documented customer interactions comprehensively in our CRM system for future reference and quality control.

• I managed multiple tasks effectively under

pressure to meet performance targets.

• I provided world-class member-centric experience in a high-volume, fast-paced call center environment.

• I sold new memberships and upgrades to increase base growth.

• I often consulted members on club products and appropriately cross-sell/make referrals on products and services to maximize information and sales opportunities for the organization.

• I received and processed Auto Travel calls as needed.

• I adheread to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.

• I facilitated smooth onboarding experiences for new customers through personalized guidance during account set-up processes.