Iris Howard

Work History

Asst Hotel Housekeeping Manager

Hollywood Casino Tunica

Robinsonville , MS

04.2023 - 03.2024

Developed and implemented housekeeping policies and procedures to ensure efficient operations.
Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
Performed quality control inspections for guest rooms and public areas.
Conducted regular meetings with housekeeping staff to discuss performance issues.
Resolved customer complaints in a timely manner.
Ordered cleaning supplies, linens, chemicals, amenities. as needed.
Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.

Inventory Analyst/ Packing Picking

Gxo

Hornlake, Ms

03.2021 - 04.2023

Analyzed inventory records to identify discrepancies between actual and recorded stock levels.
Organized and monitored daily, weekly, and monthly inventory reports.
Performed physical counts of inventory items in warehouses.
Monitored stock levels to ensure sufficient supply for customer needs.
Collaborated with other departments to ensure accurate stock tracking systems.
Assisted in developing strategies for minimizing excess or obsolete stock levels.
Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
Verified accuracy of picked items by comparing them against pick list.
Stocked shelves with incoming merchandise as needed.
Operated warehouse machinery such as forklifts to move materials within the facility.
Labeled packages accurately with destination addresses for shipping purposes.
Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
Set up advertising signs on shelves and counters to attract customers and promote sales.

Repair Technician/Repair Service Clerk

Hyve/ Staffmark

Olivebranch , MS

10.2020 - 03.2022

Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
Diagnosed system malfunctions and identified solutions to resolve technical issues.
Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
Conducted preventive maintenance on computer systems by running diagnostics tests regularly.
Created detailed reports documenting repair procedures performed on each machine serviced.
Updated existing documentation regarding repairs made on machines serviced.
Reassembled equipment, completing inspections, testing or repairs.
Read and understood diagrams and schematics to accurately perform repairs.
Diagnosed and repaired mechanical issues according to industry standards.
Performed system and component failure analysis using diagnostic troubleshooting techniques.
Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
Communicated with management, engineering and quality departments to solve technical repair problems.
Installed new components or replaced defective parts to restore functionality.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Troubleshot electrical problems using appropriate diagnostic tools and techniques.
Ordered replacement parts from suppliers when necessary.
Compiled reports detailing the number of jobs completed each day, week, month.
Worked closely with technicians to troubleshoot complex problems related to repair services.
Tracked inventory levels of spare parts used in repair services and placed orders as needed.

Returns Processor

Orielly Auto Parts

Hornlake , MS

11.2020 - 08.2021

Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies.
Analyzed customer return requests and processed refunds or exchanges as necessary.
Processed damaged goods and coordinated with vendors for replacements or repairs.
Received, logged, and tracked all returned items according to established procedures.
Inspected returned merchandise for damage prior to restocking shelves or disposing of it appropriately.
Adhered to safety protocol when handling hazardous materials such as chemicals, liquids.
Maintained inventory of all returned items by recording data into a computerized system.
Performed quality control checks on returned merchandise before restocking shelves or disposing of it properly.

Forklift Operator

Amazon

Olive Branch, MS

07.2019 - 09.2020

Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Performed daily maintenance checks on forklifts to ensure optimal performance.
Ensured safety procedures were followed when operating forklifts.
Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.

Supervisor/ Asst Manager

Horseshoe Casino /Roadhouse Casino / Harrahs

Robinsonville , MS

07.2007 - 10.2019

Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Assisted in creating budgets for departmental expenses including personnel costs.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Performed daily maintenance checks on forklifts to ensure optimal performance.
Ensured safety procedures were followed when operating forklifts.
Inspected loads prior to lifting to determine weight distribution and stability.
Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
Loaded pallets onto trailers for shipment.
Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
Collaborated with team members on various tasks related to storage and transport operations.
Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.

Supervisor

Plumley Rubber Company

Crenshaw , MS

07.1998 - 10.2006

Directed and supervised team of 15 employees in daily operations.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Complied with company policies, objectives and communication goals.
Coordinated employee schedules according to shift changes and availability.
Established and enforced clear goals to keep employees working collaboratively.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached staff members to develop long-term career goals.
Evaluated processes and employee strengths to realign workflows with changing business demands.

Summary

Overview

Work History

Asst Hotel Housekeeping Manager

Inventory Analyst/ Packing Picking

Repair Technician/Repair Service Clerk

Returns Processor

Forklift Operator

Supervisor/ Asst Manager

Supervisor

Education

High School Diploma -

Some College (No Degree) - Business Administration And Management

Skills

Timeline

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