Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Iris Jhon

Customer service representative
Greenville,SC
Iris Jhon

Summary

I am passionate about promoting lasting customer satisfaction by delivering quality service. I am committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral ,written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires, and providing customized solutions to build loyalty and long relationships. Great team player with outgoing, positive demeanor. Motivated to maintaining customer satisfaction and contribute to company success. Energetic and exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I Like to use independent decision-making skills and sound judgment to positively impact company success. I enjoy partnering with coworkers to promote engaging empowering work. I Encourage and am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals included but not limiting to traveling for work.

Overview

9
years of professional experience

Work History

TD Bank

Customer Service Representative
09.2022 - Current

Job overview

  • I works with clients who have complaints, orders, or require information about products/services/ history on their accounts
  • I also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process while trying to provide legendary service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly in a professional and courteous manner.

Rooms To Go

Office Assistant
10.2021 - 09.2022

Job overview

  • Multitasking by handleling cash flow while taking care of customers need, over the phone and in person
  • Take payments and processes returns
  • Interacted with customers by phone,or in-person to provide information and solutions needed.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Promptly Answered and managed incoming, outgoing calls and messages while recording accurate noted for distribution to all staff members to reduce time spent on processing and responding.
  • Compiled and analyzed data to produce reports.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Agape Care

CNA - Certified Nursing Assistant
01.2021 - 10.2022

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.

Prisma Health

CNA - Certified Nursing Assistant
02.2020 - 07.2022

Job overview

  • I am responsible for taking people to the bathroom, cleaning them up, getting weights, checking blood sugars, taking out Foley's and IV's and cleaning non sterile dressings.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to all kinds of patients in hospital facility.

Claire's

Key Holder
01.2016 - 12.2019

Job overview

  • Responsible for the opening and closing of the store
  • Making sales goalin charged of changing planograms, and rearranging store to better flow customers needs.
  • Oversaw store operations by counting cash drawers, cleaning, reviewing equipment management, supervised staff and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

La Fiesta Mexican Restaurant

Assistant Store Manager
08.2014 - 10.2016

Job overview

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Cato Fashions

Assistant Manager
08.2014 - 08.2016

Job overview

  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Tricounty Technical College
Pendleton, SC

certificate in CNA

University Overview

Skills

  • Communication skills
  • Customer service
  • Office experience
  • Front desk
  • Multi-line phone systems
  • Calendar management
  • Data entry
  • Typing
  • Phone etiquette
  • Technical skills (Less than 1 year
  • Adaptable to Changing
  • Problem-Solving
  • Analytical and Critical Thinking
  • Clerical Support
  • Self-Motivated
  • Active Listening
  • Multitasking Abilities
  • Great Telephone Etiquette
  • Organization and Time Management
  • Training and Development
  • Interpersonal Communication

Additional Information

Additional Information
  • Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative
TD Bank
09.2022 - Current
Office Assistant
Rooms To Go
10.2021 - 09.2022
CNA - Certified Nursing Assistant
Agape Care
01.2021 - 10.2022
CNA - Certified Nursing Assistant
Prisma Health
02.2020 - 07.2022
Key Holder
Claire's
01.2016 - 12.2019
Assistant Store Manager
La Fiesta Mexican Restaurant
08.2014 - 10.2016
Assistant Manager
Cato Fashions
08.2014 - 08.2016
Tricounty Technical College
certificate in CNA

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Iris JhonCustomer service representative