Iris Johnson

• Establish strong relationships with key stakeholders, resulting in increased customer loyalty and new customers.
• Assist customers with onboarding and product setup to foster successful adoption and usage.
• Plan quarterly work from backlog; write and present end of quarter and end of year report to senior management.
• Utilize customer feedback to inform changes and improvements to customer success plans.
• Monitor metrics and developed actionable insights to improve efficiency and performance.

Successes

• Increased application usage from 700 to 2600.
• Established Center of Excellence to governance and security best practices, with audits and action items for process improvements.

• Created and maintained quality management systems to align with industry standards.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
• Monitored staff organization and suggested improvements to daily functionality.

Successes:

• Implemented best practices and processes to increase agile maturity score and organizational MBO.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards
• Conducted risk assessments to identify and mitigate potential quality issues
• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans

• Worked on multiple projects in varying stages to complete and issue final deliverables.
• Planned and executed ISO engagements under direction of management team.
• Maintained and updated quality management system to facilitate procedure enhancements, revision changes and overall process control.
• Coordinated internal audit processes and scheduled internal audits with project teams.
• Reported audit findings to management within defined timelines.

Successes:

• Facilitated internal and external audits with no findings.
• Revised and published quality manual to facilitate transparency with best practices.

• Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Recorded, analyzed, and distributed statistical information
• Determined quality department standards, practices, and procedures