Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Jones

Victorville,CA

Summary

Seeking a challenging position that promotes professional growth and advancement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service/Cashier

Ashtyn's Boutique
5 2019 - 8 2023
  • Greets and assists customers while providing excellent customer service
  • Support recovery, put backs and fitting room maintenance as needed
  • Participates in annual inventory processes
  • Solve problems and make smart decisions that drive sales, profit, or customer service; work efficiently and effectively; inspire strong performance in myself and others
  • Deliver great customer service; cooperates and builds positive, inclusive, and respectful relationships; takes accountability for own actions and outcome.
  • Conducted inventory counts by adding each item in stock and documenting in computer system
  • Streamlined checkout process for faster service and improved customer experience

Field Service Coordinator

Carrington Home Solutions
09.2015 - 01.2018
  • Accountable for providing clerical support to clients and vendors in preserving and rehabilitating real estate assets
  • Skill in composing letters, outlines, memoranda, and basic reports
  • Manage incoming/outgoing calls in professional manner
  • Receive and review incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc
  • And contact appropriate resources as needed; enter transactions into PC using multiple systems
  • Validate accuracy and resolve general customer issues using multiple resources and records
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.

Coordinator

US Best Repair Service
09.2011 - 07.2015
  • Generate work order(s) to schedule contractors to perform job
  • Accountable for work orders updates and billing client/contractor invoices per investor/insurer guidelines
  • Manage incoming/outgoing calls, and multiple communications via system and electronic mail
  • Work directly with vendors and clients on daily basis
  • Trained vendors per company guidelines
  • Support in analysis of disputed items and work with appropriate departments to limit re occurrence on ongoing basis
  • Generate daily reports using excel spreadsheet
  • Support Accounting Department as needed and making good judgment on various job requirements.

Customer Service/Cashier

UCLA
04.2009 - 07.2011
  • Collect payments for parking permits, citations, and flash passes for students and faculty
  • Process reports to ensure that registrar is balanced at end of day
  • Process credit card payments
  • Maintain filling system and type memos and correspondence
  • Track and maintain records of employee time off and vacation usage
  • Researched and analyzed complex customer issues to determine root cause of problem and provide follow up to customers to ensure satisfaction.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.

Sr. Coordinator/Lead Credit and Collections

RICOH Business Solutions
08.2005 - 02.2009
  • Collect outstanding receivables for assigned major accounts in accordance with terms
  • Maintain extensive knowledge of collection techniques and procedures
  • Analyze current credit data and financial statements of individuals or firms to determine degree of risk involved in extending credit
  • Prepare reports with this credit information for use in decision-making
  • Review customers' credit status to determine release order
  • Account reconciliations, credit memos, journal entries, cash deposits, assisting with month-end closing
  • Research and resolve billing and payment discrepancies in timely manner
  • Performed account maintenance, credit adjustments, billing and refunds
  • Analyze financial statements to determine and issue credit
  • Review accounts on hold, release orders for service, supplies and equipment
  • Month end and yearly reports on A/R aging offset credits with open invoices to write off to bad debt.

Education

Some College (No Degree) - Paralegal Studies

Kaplan University
Carson, CA
07.2003 - 05.2004

Skills

Decision-Making

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Timeline

Field Service Coordinator

Carrington Home Solutions
09.2015 - 01.2018

Coordinator

US Best Repair Service
09.2011 - 07.2015

Customer Service/Cashier

UCLA
04.2009 - 07.2011

Sr. Coordinator/Lead Credit and Collections

RICOH Business Solutions
08.2005 - 02.2009

Some College (No Degree) - Paralegal Studies

Kaplan University
07.2003 - 05.2004

Customer Service/Cashier

Ashtyn's Boutique
5 2019 - 8 2023
Iris Jones