IRIS JONES
Jackson,MS
Summary
Detail-oriented team player with strong organizational skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Beauty Consultant Sales Representative
JCPenney
06.2024 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Promoted brand awareness through engaging social media posts showcasing various beauty products offered instore.
- Contributed to high-level teamwork by collaborating on strategies for meeting monthly sales targets together as a group.
- Stayed informed of industry trends and new products, ensuring expert knowledge for customers seeking advice.
- Conducted makeup application lessons for clients, increasing their confidence in using the products purchased.
- Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.
- Handled customer complaints professionally, resolving issues promptly and fostering long-term loyalty.
Equipment Request Coordinator and Imaging Specialist
RJ Young
09.2021 - 01.2024
- Travel to collect paperwork from customers location to be digitized
- Ensure files are ready for high-speed scanners by removing staples and paperclips
- Format irregular size documents to standard size
- Load scanned files to cloud storage, a document management system, or physical media for easy retrieval
- Transport confidential files to customers' facility in a good setting
- Works with operations staff to ensure timely set up and deliver equipment to a customer's location.
- Reduced equipment downtime by conducting regular preventative maintenance checks and addressing issues promptly.
- Established effective communication channels between departments for seamless coordination of equipment needs.
- Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.
- Developed customized imaging solutions for clients based on their specific needs and requirements.
Customer Service Representative
The Home Depot
08.2018 - 01.2021
- Provide fast and friendly service by actively seeking out customers to assess their needs
- Ensure areas are clean, shoppable, and safe for customers to shop
- Stock shelves, maintain organization, and assist customers with their needs
- Process custom orders, merchandise, and unload items on sales floor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Clerk
Lady Luck Casino
02.2016 - 01.2018
- Answering phones, scheduling reservations, greeting guests as they arrive
- And relaying complaints and issues to the proper channels.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Education
Associate Cosmetology -
Copiah Lincoln Community College
07.2016
High School Diploma -
Vicksburg High School
05.2015
Skills
- Excellent customer service
- Team leadership
- Organizational
- Problem solving
- Time management
- Computer literacy
- Team work
- Adaptability
- Interpersonal communication
Timeline
Beauty Consultant Sales Representative
JCPenney
06.2024 - Current
Equipment Request Coordinator and Imaging Specialist
RJ Young
09.2021 - 01.2024
Customer Service Representative
The Home Depot
08.2018 - 01.2021
Front Desk Clerk
Lady Luck Casino
02.2016 - 01.2018
Associate Cosmetology -
Copiah Lincoln Community College
High School Diploma -
Vicksburg High School
Similar Profiles
Alexia HowardAlexia Howard
Merchandising Assistant at JCPenneyMerchandising Assistant at JCPenney
Kristina GonzalezKristina Gonzalez
Cashier at JCPenneyCashier at JCPenney
Kathy OlsonKathy Olson
Sales Floor Supervisor at JCPenneySales Floor Supervisor at JCPenney
Jacob MyersJacob Myers
Wharehouse Worker at JCPenneyWharehouse Worker at JCPenney
Jarvis BrownJarvis Brown
Service Desk Manager at LeidosService Desk Manager at Leidos