Iris Kane

• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Performed record keeping by logging client information within secure contact-tracing software.
• Notified and interviewed individuals to ascertain novel coronavirus exposure level.
• Lent daily assessment of health screen and symptom data.

Provided information to the public and individuals on Social Security’s Programs such as Supplemental Security Income (SSI) and the Retirement, Survivors Disability (RSDI) and Medicare and Medical Health Insurance

• Experience and technical knowledge in RSI, DI, or SSI claims analysis, adjudication and authorization in these areas are used in various areas of studies
• Conducted specialized and direct interviews with public to determine eligibility for benefits in accordance with Social Security Administration laws and policy
• Evaluated and analyzed SSA program policies and concepts to identify problem areas, determines best methods to resolve them and explores new approaches for improvement
• Represented department and/or SSA on agency, inter-agency and other work groups in meetings and/or discussions on specific project activities, commits and, at times, SSA on specific courses of action and assures that such action is undertaken
• Made recommendations and/or final decisions regarding allocation of resources to particular projects; reviewed and provided approval of substance of reports, decisions or other actions documents; determination of projects to be initiated, dropped or curtailed; restructuring of immediate and long-range goals and objective
• Listened and resolved complaints from employees, referring group grievance and more serious unresolved complaints to higher-level manager or supervisor for resolution;
• Identified developmental and training needs for employees, providing and/or arranging for needed development and training on Medicare health Insurance;
• Improved production or increase quality of work directed by using available technology to streamline processes
• Conducted in-depth reviews of submittals and substantive policy documents to insure completeness and consistency with Social Security Act, supporting regulations and Agency and Department policy
• Planned and directed projects, surveys and complex assignments that were designed to analyze, monitor and improve Social Security National 800 number voice network and field office telephone services
• Monitored National 800 Number, Network that provides data for all SSA Teleservice Center and Program Centers agents that answer SSA National 800 number calls daily
• Communicated and coordinated with other components and private industry on complex issues that would involve training to staff
• Communicated and provided project status updates both orally and in writing to Associate Commissioner, TSC Managers, supervisors and peers on project plans and issues that may impact SSA 800 number
• Used various types of communicator tools when communicating to team or higher-level management were: PowerPoint Presentations, Memos, Email and one on one, group and team meetings.
• Communicated with people from various cultures and backgrounds on application process.
• Documented all communication with applicants and inputted information into SSA systems.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Interviewed applicants and explained scope of different available benefits.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Inputted all gathered information and researched data on applicants into computer system.
• Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.