Hotel Experience
Iris Keith
Phoenix,AZ
Summary
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to improvement of manufacturing methods. Applies excellent attention to detail and critical reasoning to successfully conduct experiments and repot results to engineers and recommendations to machinists.
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Reliable front desk agent with 8 years of experience. well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
8
8
3
3
Quality Control
Work History
Quality Control Technician
Saint Croix Tactical
10.2021 - 05.2022
- Interpreted test results by comparing to established specifications and control limits.
- Monitored production output to verify quality standards ahead of dispatch.
- Developed and implemented procedures to meet product quality standards.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Created testing protocols to be used across product lines.
- Recorded and organized test data for report generation and analysis.
- Led root cause analysis to identify issues and propose targeted solutions.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed routine maintenance and calibration on testing equipment.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Tracked and analyzed product quality data to identify trends and insights.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Reviewed production processes and identified potential quality issues.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Proposed corrective actions to address recurring quality issues.
Front Desk Clerk, Sales, Bartender
Hotel Mead And Conference Center.
04.2021 - 10.2021
- Entered and updated sensitive customer information during check-ins and room changes.
- Engaged with customers to build rapport and loyalty.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Created and promoted seasonal mixed drinks with the bar team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served high customer volumes during special events, nights, and weekends.
Quality Control Technician
Novolex - Heritage Bag Company
07.2019 - 02.2021
- Inspected and tested raw materials against supplier specifications and production plans
- Compiled and reported on feedback to production leaders to eliminate future quality problems
- Developed and implemented continuous improvement strategies in line with lean manufacturing objectives
- Completed regular audits of warehouse to validate adequate sampling representation
- Coordinated troubleshooting of quality issues with production team
- Calibrated and maintained laboratory equipment to obtain consistent and reliable testing data.
Campground Manager
Restoration Ark Campground
10.2018 - 08.2019
- Supervised team of 7 contractors and helped to resolve issues arising during shifts.
- Fostered safe lodging environment with reliable and effective security services.
- Completed housekeeping functions to maintain smooth and safe equipment operation
- Ensured proper operation and maintenance of tools and equipment at the site following safety requirements
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Razed buildings and salvaged useful or profitable materials.
Motel Front Desk Clerk
West Inn
08.2014 - 10.2018
- Managed guest reservations and room assignments
- Collected credit card information for each transaction and posted charges to customer folios
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Represented brand by upholding hotel's high standards of quality and service
- Conducted maintenance operations on hotel property, including HVAC repair, plumbing, and property upkeep
- Secured guest valuables in one of the hotel's safes to prevent damage or loss
- Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment
- Secured grounds of hotel, working with law enforcement when necessary to keep law conforming guests safe and comfortable
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Sales Floor Associate
Home Depot
04.2017 - 08.2017
- Escorted customers directly to target merchandise to deliver best-in-class service
- Contributed to store shrinkage control to reduce losses and help team meet profit goals
- Incorporated constructive feedback to continuously improve abilities and sales effectiveness
- Minimized loss by watching for and recognizing security risks and active theft
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Quickly connected with each customer to offer assistance and promote products
- Demonstrated merchandise operation and explained features
- Completed multiple resets per day to keep merchandise well-organized and presentable.
Production Engineer Intern
Jackson Die Casting
09.2016 - 03.2017
- Developed repair Excel database for power and controls material information
- Supported investigative hardware removal from field engines to exchange pools
- Utilized engineering tools to validate design content
- Drafted and designed layout of equipment, materials, and workspace to illustrate maximum efficiency using drafting tools and computer
- Recommended strategies for improving the bottom line with quicker die changes and less waste material
- Reduced costs by 1.5 million / year with thorough evaluation of procedures and several strategic updates.
Education
Fields of Study: Physics, Engineering, Production - Production Engineering
TN Tech University
Cookeville, TNPhysics and Engineering
UWRF - University of Wisconsin River Falls
2018
Skills
- Quality auditing Raw materials testing
- Familiar and proficient with CMM, hand tools, calibration
- Root-Cause analysis
- Laboratory Computer Systems
- Gauge and Sensor Calibration
- Quality Assurance and Control
- QC Logbooks
- Mechanical Operations Monitoring
- Corrective Actions
- Critical Thinking
Timeline
Quality Control Technician
Saint Croix Tactical
10.2021 - 05.2022
Front Desk Clerk, Sales, Bartender
Hotel Mead And Conference Center.
04.2021 - 10.2021
Quality Control Technician
Novolex - Heritage Bag Company
07.2019 - 02.2021
Campground Manager
Restoration Ark Campground
10.2018 - 08.2019
Sales Floor Associate
Home Depot
04.2017 - 08.2017
Production Engineer Intern
Jackson Die Casting
09.2016 - 03.2017
Motel Front Desk Clerk
West Inn
08.2014 - 10.2018
Fields of Study: Physics, Engineering, Production - Production Engineering
TN Tech University
Physics and Engineering
UWRF - University of Wisconsin River Falls
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