Iris Ledezma
Von Ormy,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Optimistic and personable individual enthusiastic about meeting new people. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Guest Arrival Ambassador
Sea World San Antonio
06.2022 - Current
- Consistently followed up with departing guests to collect feedback on their experience, identifying areas requiring improvement.
- Enhanced guest satisfaction by providing personalized assistance upon arrival and throughout their stay.
- Resolved any issues or concerns swiftly, maintaining high levels of customer satisfaction.
- Streamlined check-in process for a more efficient and enjoyable guest experience.
- Provided warm welcomes and farewells, creating memorable moments for guests during their stay.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Server/Hostess
Green Vegetarian Cuisine
12.2021 - 02.2022
- My duties were to be the first in greeting our customers and seating them at a table, followed by taking their drink and food order
- Creating the generous hospitality atmosphere with the customers and building the relationship and keep them satisfied and happy and wanting to come back
- Upselling desserts and also suggesting additional entre items to fulfill their needs
- Input the customer's order onto the POS system by organizing the tables and keeping track of the guests, as well as continuously checking in with the guests and bringing them any additional items they need, and also bringing out their food from the expo window
- Staying proactive on down time by doing table checks with the guests, wiping down the tables and taking in the dishes to the kitchen area, and at the end of the night each shift we would clean the tea containers, restock supplies as needed, sweep, mop, and sanitize the restaurant and bathrooms.
Cashier
Home Depot
01.2020 - 10.2020
- Helped out customers at the checkout, would answer any questions they had as well as would help them find merchandise in the store and inform them about the items if they had further questions
- Preform customer service as well in the aisles, would listen in when assessing their different needs and relate to the customers to build repour with their relationship at the store to give them a better shopping experience to make sure they would leave happier than they came
- Took part in working with my team members to clean after closing hours and stocked merchandise, sweeping, mopping
- Sanitizing the counters, machines, as well as other surrounding items around the area.
Apparel Associate
Walmart
02.2019 - 11.2019
- My responsibilities were folding clothes in the different departments, as well as taking them out from the back of the store and organize them in their place
- Would also get other items and help stock them on the shelves, would help my co workers in the aisles in the grocery side and help zone the merchandise to the front and discard any empty cardboard in the shelves
- Take part in setting up modules for the clothes and jewelry, would asses, assist, customers and listen to their needs with necklaces, rings etc..
- As well as answer what questions they had in order to provide the best experience possible before they left the counter
- Helped in the shoes department, I took carts of shoes from the back, set them out in their place, help organize the modules for them as well, picked up trash in between the area and also assisted customers with what they needed and made sure I did everything possible to take care of them.
Guest Experience Specialist
Santikos Mayan 14 Movie Theater
08.2016 - 05.2019
- Provided quick and courteous customer service to all Mayan customers and made them feel like family
- Acted as the information source and am always prepared and willing to provided additional help to guests
- Providing ticket sales and concession sales for all Mayan customers while maintaining 100% customer satisfaction
- Provided janitorial services such as maintaining clean theater rooms, restrooms, and concessions areas
- Served and upsold concession and bar items while meeting customer needs with sincerity and maintaining their happiness
- Open communication with management team, and know when to escalate an issues
- Assisted Management team with training new employees, acted as an example and a resource.
Sales Associate/Cashier
Bath & Body Works
10.2017 - 01.2018
- Provided quality customer service during the busy holiday season
- Always willing to go the extra mile to assist customers
- Conversed with customers, anticipated their needs, and upsold products when appropriate
- Able to remain calm while in stressful situations, or handling an upset customer
- Open communication with management team, and know when to escalate issues
- Serviced as a Cashier, providing quick and friendly service at the checkout, while maintaining customer satisfaction
- Restock product while maintaining a clean and organized store.
Education
Bachelor of Arts - Fine Arts
University of Texas At San Antonio
San Antonio, TX05.2023
Associates - Liberal Arts
Palo Alto College
San Antonio, TX06.2017
High school diploma or GED -
Somerset High School
Somerset, TX06.2012
Skills
- Sales Training (5 years)
- Customer Service (5 years)
- Team Builder (5 years)
- Policies & Procedures (5 years)
- Microsoft Word Professional Experience/ Employment History (4 years)
- Adobe Photoshop (3 years)
- Graphic Design (3 years)
- Upselling (4 years)
- Adobe Premiere
- Microsoft Office
- Pet care/ Animal care
- Exceptional communication
- Effective problem solving
- Flexibility
- Excellent customer service
- Procreate Illustrator and Animation (2 years)
Accomplishments
Exhibitions
2017 Palomino Student Show, San Antonio, TX
2022 Contemporary Art Month Breakout Screening at Bluestar Museum, San Antonio, TX
(feat. Peacock Alley & Cherrity Bar.)
2023 University of Texas at San Antonio BFA Exhibition Student Show, San Antonio, TX
Timeline
Guest Arrival Ambassador
Sea World San Antonio
06.2022 - Current
Server/Hostess
Green Vegetarian Cuisine
12.2021 - 02.2022
Cashier
Home Depot
01.2020 - 10.2020
Apparel Associate
Walmart
02.2019 - 11.2019
Sales Associate/Cashier
Bath & Body Works
10.2017 - 01.2018
Guest Experience Specialist
Santikos Mayan 14 Movie Theater
08.2016 - 05.2019
Bachelor of Arts - Fine Arts
University of Texas At San Antonio
Associates - Liberal Arts
Palo Alto College
High school diploma or GED -
Somerset High School
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