Iris Li
Santa Ana,CA
Summary
Versatile professional with a track record of enhancing customer satisfaction at Fat of the Land and boosting sales at PHC Immigration Consultant. Excelled in employee relations and recordkeeping, demonstrating strong multitasking and active learning skills. Proven ability to improve operational efficiency and employee engagement, with a focus on achieving business objectives.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Benchmark
03.2024 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Sales Advisor
PHC Immigration Consultant
02.2018 - 10.2019
- Increased sales by establishing rapport with customers and identifying their needs.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Human Resources Coordinator
Huawan Holding Group Co.
07.2016 - 12.2017
- Discovered and resolved complex employee issues that affected management and business decisions.
- Reviewed human resources paperwork for accuracy and completeness.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Human Resources Assistant Intern
Baoyi Culture Communication Co., Ltd.
02.2016 - 07.2016
- Compiled and maintained personnel records, ensuring accuracy and up-to-date information on all employees.
- Collaborated with other interns to create a comprehensive employee handbook detailing company policies and expectations.
- Helped employees register for benefits programs using online portals.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Education
Bachelor of Arts - Screen Writing
Los Angeles, CA05.2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Employee Relations
- Recordkeeping
- New employee orientations
- Onboarding Coordination
- Client Relations
- Customer Assistance
- Sales Training
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
Benchmark
03.2024 - Current
Sales Advisor
PHC Immigration Consultant
02.2018 - 10.2019
Human Resources Coordinator
Huawan Holding Group Co.
07.2016 - 12.2017
Human Resources Assistant Intern
Baoyi Culture Communication Co., Ltd.
02.2016 - 07.2016
Bachelor of Arts - Screen Writing
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