Iris Lopez
Customer Service
Bedford,TX
Summary
An organized and adaptable employee seeking
full time work, Looking to join your company and
utilize organization and communication skills
and get to know the ins and outs of the company
and be able to help grow together as a team.
Overview
17
17
years of professional experience
Work History
Patient Care Attendant
Cuidado Casero Home Health
Euless, Texas
03.2022 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with client to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Schedule management.
- HIPAA compliance
- Documentation experience.
- Taking Patient to Doctors and Specialist Appointments.
Patient Care Attendant
Cuidado Casero Home Health
Euless, Texas
10.2019 - 01.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with client to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Schedule management.
- HIPAA compliance
- Documentation experience.
- Taking Patient to Doctors and Specialist Appointments.
Bus Montior
HEB ISD Transportation
Euless, Texas
02.2018 - 10.2018
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Assists students in the loading and unloading process.
- Communicates with school personnel, students, and parents.
- Cleans the inside of the bus.
Hostess
DFW Marriott
Irving, Texas
12.2014 - 11.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Leasing Consultant
BG Staffing
Dallas, Texas
03.2012 - 09.2012
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Generated and handled traffic, leasing apartments, qualifying prospects and prepared lease documentation.
- ·Handled a variety of administrative and clerical functions associated with the position.
- ·Interacted directly with prospective and current residents.
Customer Service Rep
EZ Money Loan Services
Irving, Texas
12.2007 - 01.2009
- Operate office equipment such as fax machines, copiers, and use computers for spreadsheet, word processing, database management, and other applications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Handled between 50-375 calls per day inbound and outbound. Made calls made to customers to ensure that they were informed of their due dates and the total amount due on their Loans, not including customers that were already in collections.
Customer Service Sales Representative
Audio Zone
Irving , TX
08.2006 - 10.2007
- Daily sales of Car Alarms & Audio Equipment.
- General office duties as such as filing, mail sorting, mail outs, & data entry.
- Provided Excellent Customer Service
- Made Runs in Company Car to pick up Merchandised & Bank Deposits.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Education
GED -
Orlando Technical College - Mid Florida Tech
Orlando, FL07.1999
Skills
- Time Management
- Dependable and Responsible
- Verbal and Written Communication
- Problem Identification
- Direct Patient Care
- HIPAA Compliance
- Patient and Caregiver Education
- Quality Patient Care
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Attendant
Cuidado Casero Home Health
03.2022 - Current
Patient Care Attendant
Cuidado Casero Home Health
10.2019 - 01.2022
Bus Montior
HEB ISD Transportation
02.2018 - 10.2018
Hostess
DFW Marriott
12.2014 - 11.2016
Leasing Consultant
BG Staffing
03.2012 - 09.2012
Customer Service Rep
EZ Money Loan Services
12.2007 - 01.2009
Customer Service Sales Representative
Audio Zone
08.2006 - 10.2007
GED -
Orlando Technical College - Mid Florida Tech
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