Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iris Lopez

Houston,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Clinical Coordinator

Neurosurgical Group Of Texas
06.2021 - 09.2023
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Supervised and managed daily activities of clinical team consisting of 5 physicians, coordinators, and support staff.
  • Organized systems for tracking patient records to improve ease of retrieval.
  • Built strong relationships with patients and families for optimized care satisfaction.
  • Handled patients inquiries and suggestions courteously and professionally.
  • Answered patients telephone calls promptly to avoid on-hold wait times.
  • Exhibited high energy and professionalism when dealing with patients and staff.
  • Educated patients about billing, payment processing and support policies and procedures.
  • Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.

Surgical Coordinator /Medical Assistant

UT Physicians
03.2019 - 06.2021
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Verified insurance coverage and obtained pre-authorizations.
  • Checked patients in and out and collected payments.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Organized patient files and streamlined operations to improve efficiency.
  • Enhanced office efficiency by handling 20+ callers per day.
  • Prepared and administered medications to alleviate patient symptoms.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared patients for X-rays, suture removal and dressing changes.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

Surgical Coordinator / Medical Assistant

Dean Smith MD PA
08.2017 - 03.2019
  • Handling all of Dr. Smith surgery schedule.
  • Scheduling surgery with patients as well as pot operative appointments.
  • Coordinated with facilities to set up surgeries.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Verified insurance coverage and obtained pre-authorizations.
  • Assistant surgeon with small procedures done in office setting.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Helping with removing/changing dressings to affected area as well as removing stitches and removing pins.

Front Office Lead

Concentra Urgent Care
03.2016 - 08.2017
  • Obtained information about patients medical history, drug history, complaints and allergies.
  • Scheduled appointments, registered patients.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared medical charts, pre-admissions and consent forms as necessary.
  • Prepare clinic for 3 specialist, getting chart's ready including getting reports such as MRI's CT scan EMG's etc.
  • Submitting charges, associating notes and sending out surgery request.
  • Performing medical assistant duties.
  • Medical Records legal/continuous care 
  • Opening the center as well as closing center.

Therapy Operation Support

Physical & Occupational Therapy Dept | Concentra
06.2013 - 03.2016
  • Manage multiple therapist schedule.
  • Obtain Approval for therapy visits.
  • Assisting therapist with basic patient exercises.
  • Translating.
  • Legal Medical Records Prep.
  • Obtain Vitals, for therapist clinical

Medical Support Specialist/Medical Assistant

Concentra
06.2011 - 06.2013
  • Patient vitals
  • Triage
  • Procedure prep
  • Drug testing
  • Physicals
  • Labs, EKG, PFT's etc...

Medical Assistant

Dean's Professional Services
06.2009 - 06.2011
  • Monitored vital signs, such as blood pressure and pulse.
  • Tested and recorded blood glucose levels.
  • Obtained information about patients' medical history, drug history, complaints and allergies.
  • Drug testing Physicals Labs, EKG, PFT etc.

Education

Medical Assistant - undefined

Texas School of Business
Houston, TX
2009

Skills

  • Problem Solver
  • Highest Quality Care
  • Professional bedside manner
  • Customer Service
  • Able to work front and back office
  • Assisted Specialists
  • Medical Procedures
  • Vital Signs
  • Medical Records
  • Team Player
  • Insurance verification
  • Workers Compensation referrals
  • Diverse knowledge in clinic setting
  • Fluent Spanish
  • Self motivated

Languages

Fluent in Spanish

Timeline

Clinical Coordinator

Neurosurgical Group Of Texas
06.2021 - 09.2023

Surgical Coordinator /Medical Assistant

UT Physicians
03.2019 - 06.2021

Surgical Coordinator / Medical Assistant

Dean Smith MD PA
08.2017 - 03.2019

Front Office Lead

Concentra Urgent Care
03.2016 - 08.2017

Therapy Operation Support

Physical & Occupational Therapy Dept | Concentra
06.2013 - 03.2016

Medical Support Specialist/Medical Assistant

Concentra
06.2011 - 06.2013

Medical Assistant

Dean's Professional Services
06.2009 - 06.2011

Medical Assistant - undefined

Texas School of Business

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Iris Lopez