Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iris Maes

Aurora,CO

Summary

Dynamic professional with over 6 years of management experience, including as Parts Sales Manager at AutoZone. Proven track record in enhancing customer satisfaction and streamlining operations. Bilingual in English and Spanish, I excel in cash handling and delivering exceptional service, consistently exceeding client expectations and fostering long-term relationships.

Overview

6
6
years of professional experience

Work History

Professional House Cleaner

Iris's Touch
01.2022 - Current
  • I started my business from the ground up and have managed and ran it successful now for 3 years.
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Wiped walls, decoration, and appliances.
  • Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
  • Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
  • Managed workload across numerous houses and satisfied customer needs for cleaning standards and details.
  • Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
  • Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
  • Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
  • Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
  • Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
  • Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
  • Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
  • Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
  • Managed inventory of cleaning supplies for optimal usage, reducing waste and saving costs.
  • Disassembled lighting fixtures for thorough cleaning.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Polished fixtures to achieve professional shine and appearance.
  • Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.

Bartender

SSA Group at National Western Complex
01.2019 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Parts Sales Manager

AutoZone
01.2019 - 01.2021
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Provided timely, insightful and accurate reports to upper management.
  • Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
  • Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
  • Implemented regular performance tracking and reporting which provided valuable insights for continuous improvement in sales strategies and processes.
  • Ordered parts for customers, repair shops, and service departments for use in Type equipment.

Education

Highschool Diploma -

New Legacy Charter
2091 S. Dayton St, Aurora, CO 80010
05.2017

Skills

  • Successfully manage my own business, everything from scheduling to payroll
  • I am bilangual, fluent in english and spanish
  • I have many years of excellent customer service
  • Notable cash handling experience
  • 6 years of management experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Professional House Cleaner

Iris's Touch
01.2022 - Current

Bartender

SSA Group at National Western Complex
01.2019 - 04.2025

Parts Sales Manager

AutoZone
01.2019 - 01.2021

Highschool Diploma -

New Legacy Charter

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