Iris Mancia

• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
• Applied play-based strategies to provide diverse approaches to learning.
• Assisted and supervised 12-24 children through entire school day.

• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Reviewed and approved employee schedules and timesheets.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Tracked food production levels, meal counts, and supply costs.
• Motivated staff to perform at peak efficiency and quality.
• Accomplished multiple tasks within established timeframes.
• Collaborated with team members to maintain clean, organized, and well-stocked shelves for enhanced shopping experiences.
• Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.

Used Microsoft, Excel and PowerPoint to create schedules, review inventories, establish templates for cycle counts

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Consistently lifted materials weighing as much as 40 pounds.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Collected and authorized payments of guests.
• Learned expo and serving positions and provided backup at key times.
• used POS systems to complete cash and credit card transactions
• Communicated thoroughly with guests about menu items and answered questions

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.