Iris Marcos
Bradenton,FL
Summary
- A long-term position with a growing company, and to contribute to your organization’s success through the use of exceptional customer service and people skills.
Overview
12
12
years of professional experience
Work History
Office Clerk
Samoset Elementary
08.2019 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Handled incoming business and client requests for information.
- Screened visitors and issued badges to maintain safety and security.
- Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
- Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
- Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
Sales Associate
Boost Mobile Store
07.2012 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Richard Milburn Academy
Bradenton, FL05.2009
Skills
- Data Entry
- Maintaining records
- Data Management
- Verbal Communication
- Mail handling
- Office Management
- Bookkeeping Support
- Customer Service
- Clerical Support
- Dedicated Team Player
- Positive Attitude
- Multi-line phone proficiency
- Prioritizing Work
- Language Spanish
Other
- Ability to read, write and speak Spanish fluently.
- Great people skills and eager to meet challenges.
- Hard-working employee with all effort going to completing all tasks.
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Office Clerk
Samoset Elementary
08.2019 - Current
Sales Associate
Boost Mobile Store
07.2012 - 10.2019
High School Diploma -
Richard Milburn Academy
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