Iris McNeely
New Llano,LA
Summary
Dedicated to empowering families in the Leesville area and beyond, with experience in social work. Extensive hands-on experience in assisting families has built strong confidence in delivering quality support to the military community. Equipped with a deep understanding of diverse needs, unwavering dedication to fostering resilience and well-being remains central to professional endeavors. Eager to leverage skills and insights to make a meaningful impact on those served.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intern Social Worker/ Family Specialist
Head Start Office
2025.08 - 2025.12
- Assisted families experiencing social, economic, and mental health-related challenges through intake, assessment, and referral services.
- Supported the development and implementation of Family Partnership Agreements addressing behavioral health needs, parenting concerns, and access to community resources.
- Assisted in planning and implementing educational programs for children and families.
- Conducted interviews to gather psychosocial, family, and environmental information used to inform service planning.
- Coordinated referrals to community-based mental health providers, medical services, and social support programs.
- Documented client interactions, observations, and service outcomes in accordance with confidentiality and program standards.
- Collaborated with teachers, family advocates, and community agencies as part of an interdisciplinary team to promote child and family well-being.
- Assisted in monitoring family progress and identifying barriers to treatment or service engagement.
- Hours per week: 35
Customer Service Representative (Part-Time)
Walmart
2018.04 - Current
- Provided direct service to a diverse population in a fast-paced environment requiring strong interpersonal and de-escalation skills.
- Responded to customer concerns, resolved conflicts, and maintained professionalism during emotionally charged interactions.
- Communicated clearly and effectively while managing multiple responsibilities
- Trained and mentored new employees on policies, procedures, and customer engagement standards.
- Demonstrated reliability, teamwork, and adaptability in a structured organizational setting.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor's degree - Social Work
Northwestern State University
Leesville, LA2025-12
Skills
- Behavioral Health Support
- Psychosocial Assessment Assistance
- Case Documentation & Reporting
- Service Coordination & Referral
- Crisis Awareness & De-escalation
- Multidisciplinary Team Collaboration
- Client Advocacy
- Confidentiality & Ethical Practice
Certification
- Mental Health First Aid Certificattion – Youth – National Council for Mental Wellbeing( Exp. 2027)
- Background Investigation & Fingerprinting – Completed via IdentoGO
- CITI Program – Human Subjects Research (Exp. Nov 2027)
- CITI Program – Public Health Research (Exp. Nov 2027)
Timeline
Intern Social Worker/ Family Specialist
Head Start Office
2025.08 - 2025.12
Customer Service Representative (Part-Time)
Walmart
2018.04 - Current
Bachelor's degree - Social Work
Northwestern State University