Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iris Medrano Rivera

Glen Burnie,MD

Summary

Confident leader specializing in customer service at Andrews Equipment, showcasing exceptional problem-solving and attention to detail. A dedicated team player, fluent in Spanish-English translation, organized and dependable candidate with a willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills with a special ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Dispatcher Office Assistant

Andrews Equipment
01.2019 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 30 fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Enhancing communication between field units and office personnel by managing phone communications.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Oversaw enrollment of employees benefits such as health, dental and life insurance as well as OSHA forms
  • Kept up with office cleaning daily and made sure space was maintained in an ordered manner



Medical Office Assistant

Malik And Associates
09.2016 - 12.2018
  • Answered telephone calls to offer office information, answer questions, and direct calls to doctor.
  • Registered patients and completed associated paperwork for accurate records.
  • Kept up with office cleaning daily and made sure space was maintained in an ordered manner
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Updated patient information and insurance details for accurate electronic medical records.
  • Placed new supply orders, managed inventory and restocked office rooms

Hostess

Mi Pueblo Mexican Restaurant
07.2014 - 09.2016
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
06.2015

Skills

  • Good Telephone Etiquette
  • Translating Spanish to English
  • Attention to Detail
  • Dedicated Team Player
  • Problem Solving
  • Task Delegation
  • Customer Service- Focused
  • Cleaning and sanitation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dispatcher Office Assistant

Andrews Equipment
01.2019 - Current

Medical Office Assistant

Malik And Associates
09.2016 - 12.2018

Hostess

Mi Pueblo Mexican Restaurant
07.2014 - 09.2016

High School Diploma -

Glen Burnie High School

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Iris Medrano Rivera