Iris Melchor
Washington,DC
Summary
Meticulous Executive Housekeeper using 10 years housekeeping experience and 7 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
11
11
years of professional experience
Work History
Executive Housekeeping Manager
Crestline Hotels And Resorts
05.2021 - Current
- Manage team of 64 housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Organized seasonal deep-cleaning initiatives for thorough sanitization.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeping Supervisor
Crestline Hotels And Resorts
01.2017 - 02.2020
- Interview, train and develop staff
- Plan and assign work schedules
- Maintain cleanliness brand standards
- Consistently score above brand benchmark
- Assisted in F&B, Banquets
- Open and Close
- Ascertain inventory control of par/order
- UltiPro Efficiency/Payroll.
Janitorial Cleaner
Executive Building Maintenance
01.2014 - 01.2018
- Maintain cleanliness of executive offices
- Train new hires.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
Cristos Maintenance
01.2013 - 01.2014
- Prepare apartments for new rentals
- Clean apartments after tenant departure
- Maintain cleanliness of grounds and offices.
Education
Highschool Equivalent/GED -
The Next Step Public Charter School
Washington DC01.2016
High School Diploma -
Instituto Tecnologico De Suroriente
Juatiapa, Guatemala10.2012
Skills
- Leadership
- Team management
- Training and development
- Budgeting
- Inventory Management
- Quality control
- Customer service
- Problem solving
- Task Delegation
- Employee performance evaluation
- Expense Tracking
Personal Information
Title: Housekeeping Supervisor, Rooms Inspector, Purchaser
Languages
Spanish
Native or Bilingual
Timeline
Executive Housekeeping Manager
Crestline Hotels And Resorts
05.2021 - Current
Housekeeping Supervisor
Crestline Hotels And Resorts
01.2017 - 02.2020
Janitorial Cleaner
Executive Building Maintenance
01.2014 - 01.2018
Cristos Maintenance
01.2013 - 01.2014
Highschool Equivalent/GED -
The Next Step Public Charter School
High School Diploma -
Instituto Tecnologico De Suroriente
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