Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iris Mendez

Tampa,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hard working, reliable and with strong ability.

Overview

21
21
years of professional experience

Work History

Notary Signing Agent

DHI Title
Tampa , FL
04.2018 - Current
  • Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
  • Documented transactions in notary journal to maintained permanent records.
  • Asked signers about validity of information contained in documents.
  • Verified identification of signee by looking through identification documents, licenses and passports.

Office Manager

Xpress Tax Refund
Tampa, FL
12.2017 - Current
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interpreted and communicated work procedures and company policies to staff.
  • Performed bookkeeping services.
  • Classified and summarized financial data to compile and enter in financial records.

VP Executive Assistant

Concord Management
Tampa, FL
04.2014 - 07.2017
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Delivered optimal administrative, customer service and case management support.

Speaker Relations Executive/Auditor

Get Motivated Business Seminars
Tampa, FL
04.2004 - 05.2014
  • Planned and organized corporate media and other special events.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
  • Estimated project costs and monitored budgets.
  • Managed all media, press and public relations issues.
  • Conducted audits on internal controls and developed reports on findings.
  • Maintained confidentiality of company information obtained in audit assignments.

Education

High School Diploma -

Vineland Senior High School
Vineland, NJ
06.1994

Skills

  • Customer Service Oriented
  • Recordkeeping Skills
  • Travel Planning
  • Bookkeeping
  • Documentation and Recordkeeping
  • Calendar Management
  • Professional and Mature
  • Strong Problem Solver
  • Administrative Support
  • Office Management
  • Documentation Skills

Languages

Spanish
Native/ Bilingual

Timeline

Notary Signing Agent

DHI Title
04.2018 - Current

Office Manager

Xpress Tax Refund
12.2017 - Current

VP Executive Assistant

Concord Management
04.2014 - 07.2017

Speaker Relations Executive/Auditor

Get Motivated Business Seminars
04.2004 - 05.2014

High School Diploma -

Vineland Senior High School

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