Iris Mendoza

Adept in customer support and technical assistance, I leveraged my tech-savvy and empathy to enhance customer satisfaction. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

• Managed incoming calls, guided product use, and solved billing problems, boosting customer satisfaction.
• Efficiently tackled inquiries and processed refunds, enhancing customer service efficiency.
• Empowered customers by providing self-service guides via email, reducing follow-up calls.
• Resolved customer concerns promptly, escalating satisfaction and retention.
• Efficiently tackled issues, increasing overall satisfaction.
• Rapidly addressed inquiries, cultivating customer trust.
• Detailed customer interaction documentation, ensuring accuracy for future reference.
• Orchestrated daily delivery routes, optimizing efficiency.
• Employed smartphone technology for seamless system operations.
• Fostered customer satisfaction through timely, precise deliveries.
• Managed customer interactions, resolving delivery concerns.
• Enhanced delivery efficiency via strategic route planning and time management.
• Conducted thorough overnight inventory counts, ensuring accuracy.
• Maintained error-free product labeling and scanning.
• Enhanced storage and retrieval processes through strategic unloading and stocking.
• Streamlined stock management using innovative binning system.
• Enhanced customer accessibility through strategic product placement.
• Fostered team cohesion during inventory processes.
• Managed inventory through precise truck unloading and label scanning.
• Fostered team collaboration via effective training of new members.
• Boosted team productivity by initiating daily stretches and setting clear objectives.
• Ensured smooth operations by providing technical support to various departments.