Iris Mercado
Yonkers,NY
Summary
Detail-oriented Medical Administration professional adept at coordinating digital and physical records for confidentiality purposes. Highly organized and hardworking with clear focus on maintaining efficient and accurate operations. Prepared to offer experience and take on challenging new role.
Overview
9
9
years of professional experience
Work History
Personal Care Aide
Personal Touch Home Care
03.2019 - 02.2020
- Provided assistance in daily living activities.
- Scheduled and accompanied clients to medical appointments.
- Reconciled medications.
- Developed rapport to create safe and trusting environment for care.
Electronic Health Records Specialist
Joseph D Frager MD
01.2016 - 01.2018
- Maintained and updated records through dedicated digital database while adhering to HIPPA guidelines and regulations
- Scanned paper records to transfer to digital filing systems utilizing EPIC.
- Maintained accuracy of records by verifying accuracy of data in records.
- Responsible for efficient scheduling and patient flow.
- Verified insurance and collected respective copays.
Front Desk Receptionist
WHEDco
09.2010 - 06.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Associate of Applied Science - Medical Administration
Monroe College
Bronx, NY06.2023
Certified EKG Technician
Big Apple Training
White Plains, NY07.2022
Electronic Health Records Specialist
SUNY Manhattan Economic Opportunity Center
New York, NY01.2016
Skills
- Records Management Systems
- Customer Satisfaction
- Typing 50 wpm
- Knowledge of Word, Excel, Outlook
- Excellent communication and writing skills
- Detail oriented, multi tasker
- Bilingual: speak, read and write Spanish fluently
Timeline
Personal Care Aide
Personal Touch Home Care
03.2019 - 02.2020
Electronic Health Records Specialist
Joseph D Frager MD
01.2016 - 01.2018
Front Desk Receptionist
WHEDco
09.2010 - 06.2012
Associate of Applied Science - Medical Administration
Monroe College
Certified EKG Technician
Big Apple Training
Electronic Health Records Specialist
SUNY Manhattan Economic Opportunity Center
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