Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Iris Mooney

Portland,ME

Summary

Efficient agent with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Export Documentation Specialist

Eimskip Logistics
06.2022 - Current
  • Streamlined export documentation processes by implementing an efficient filing system and database management.
  • Enhanced customer satisfaction with timely and accurate document preparation for international shipments.
  • Reduced shipment delays by proactively addressing potential compliance issues and resolving discrepancies in documentation.
  • Facilitated smooth export operations by coordinating closely with shipping lines, freight forwarders, and customs brokers.
  • Ensured regulatory compliance by staying up-to-date on industry changes and applying knowledge to daily tasks.
  • Increased efficiency in document retrieval by maintaining organized electronic files for easy access during audits or inquiries.
  • Maintained positive relationships with overseas clients by providing excellent customer service and prompt response to inquiries regarding shipment status or documentation requirements.
  • Minimized risk exposure by verifying accuracy of documents such as commercial invoices, packing lists, certificates of origin, and bills of lading before submission to relevant parties or authorities.
  • Managed deadlines effectively while prioritizing multiple tasks in a fast-paced environment to achieve desired outcomes within given timeframes.
  • Conducted careful analysis to design and write project documentation.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Originated and implemented operational processes and procedures, amplifying productivity.

Shift Lead

STARBUCKS COFFEE COMPANY
08.2020 - 07.2022
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
  • Assisted in the development of promotional materials and marketing efforts to drive sales growth.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Developed creative solutions to operational challenges while balancing budgetary constraints against desired outcomes.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.

Education

Bachelor of Science - Public Service & Public Policy

Arizona State University
Tempe, AZ

Skills

  • Conflict Resolution Techniques
  • Documentation Accuracy
  • Adaptability and Flexibility
  • HS Code Classification
  • Microsoft Office Proficiency
  • Teamwork Orientation
  • Global Market Awareness
  • Shipping Procedures Proficiency
  • Freight Forwarding Experience
  • Organizational Competence
  • International Trade Knowledge
  • Data Entry Efficiency
  • Expertise in Export Documentation
  • Customs Regulations Understanding
  • Hazmat and International Shipping

Certification

IMDG certified

Valid TWIC holder

Languages

American Sign Language
Limited Working

Timeline

Export Documentation Specialist

Eimskip Logistics
06.2022 - Current

Shift Lead

STARBUCKS COFFEE COMPANY
08.2020 - 07.2022

Bachelor of Science - Public Service & Public Policy

Arizona State University

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