Iris Nai
Davis,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Intern
Coast Tropical
2023.06 - 2023.09
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Interacted with customers by phone, email, or in-person to provide information.
Shift Leader
Teaspoon
2021.09 - 2023.07
- Developed effective improvement plans in alignment with goals and specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Observed packing operations to verify conformance to specifications.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Conducted performance reviews and provided staff with feedback and guidance.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
No Degree - Agricultural Engineering
UC Davis
Davis, CA06.2025
High School Diploma -
Aragon High School
San Mateo, CA05.2021
Skills
- Spreadsheet tracking
- Quick Learner
- Clerical Support
- Administrative Support
- Interpersonal and Social Skills
- Attention to Detail
- Outstanding communication skills
- Multitasking and Organization
- Presentations
- Flexible Schedule
- Teamwork and Collaboration
- Strong Academic Record
- Problem-Solving
- Fast Learner
- Team Collaboration
- Supply Restocking
- Excellent Communication
- Customer Service
Accomplishments
- Supervised team of 25 staff members.
- Became a shift leader at Teaspoon San Mateo after working there for 1-2 months.
Languages
Spanish
Limited Working
Timeline
Intern
Coast Tropical
2023.06 - 2023.09
Shift Leader
Teaspoon
2021.09 - 2023.07
No Degree - Agricultural Engineering
UC Davis
High School Diploma -
Aragon High School
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