Iris Nai

Shift Leader

Teaspoon

09.2021 - 07.2023

Developed effective improvement plans in alignment with goals and specifications.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Enforced company policies and regulations with employees.
Trained new employees and delegated daily tasks and responsibilities.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Educated staff on organizational mission and goals to help employees achieve success.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Observed packing operations to verify conformance to specifications.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Conducted performance reviews and provided staff with feedback and guidance.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Worked effectively in fast-paced environments.
Cultivated interpersonal skills by building positive relationships with others.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Self-motivated, with a strong sense of personal responsibility.
Learned and adapted quickly to new technology and software applications.
Developed and maintained courteous and effective working relationships.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to learn quickly and adapt to new situations.
Adaptable and proficient in learning new concepts quickly and efficiently.
Excellent communication skills, both verbal and written.
Worked flexible hours across night, weekend, and holiday shifts.

Summary

Overview

Work History

Intern

Shift Leader

Education

No Degree - Agricultural Engineering

High School Diploma -

Skills

Accomplishments

Languages

Timeline

Intern

Shift Leader

No Degree - Agricultural Engineering

High School Diploma -

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