Iris Ortiz

Conducted telephone interviews with callers to obtain information regarding criminal activity and other incidents requiring police services.

• Maintained records of all incoming and outgoing calls, including detailed descriptions of complaints, inquiries, and requests for assistance.
• Monitored multiple radio frequencies used by police units in the field.
• Issued warnings and advisories to police officers about hazardous situations or conditions in their areas of responsibility.
• Coordinated emergency responses from fire departments, ambulances, hospitals, and other public safety agencies when necessary.
• Responded quickly and accurately to requests for assistance from citizens concerning a variety of matters such as traffic accidents or domestic disputes.
• Trained new Police Communication Technicians on departmental policies, procedures, protocols and operating systems related to communications duties.
• Performed daily system checks on radios, telephones, computers, printers, fax machines ensuring proper operation at all times.
• Provided support to law enforcement officers by dispatching personnel and equipment in response to calls for service.
• Entered data into computer systems to generate reports on police activities.

• Assisted customers with their postal needs, such as sending packages and buying stamps.
• Organized mail into appropriate categories and sorted them according to post office regulations.
• Processed money orders, certified letters, and other payment transactions.
• Provided customer service support to clients over the phone, via email or in person.
• Verified addresses on envelopes before delivery to ensure accuracy of destination.
• Performed data entry duties for tracking mail and other related activities.
• Operated mail processing equipment and manually sorted mail.
• Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
• Offered support and advice to newer personnel to improve performance.

• Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
• Inspected packages for damages or defects and recorded any issues found.
• Organized packages according to type, size, destination, and other specifications.
• Stacked boxes onto pallets in an efficient manner.
• Checked all outgoing shipments to ensure accuracy of contents.
• Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
• Monitored package deliveries to ensure timely arrivals at destinations.
• Managed inventory levels by tracking incoming and outgoing packages.
• Ensured compliance with postal regulations regarding hazardous materials handling.
• Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
• Responded promptly to customer inquiries about shipment status updates.
• Collaborated with team members on tasks such as sorting mail into designated bins.
• Assisted in training new employees on package handling processes.

• Greeted customers and provided information about movies, tickets, concessions, and theater policies.
• Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
• Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
• Assisted in the training of new crew members by providing guidance on proper procedures.
• Managed ticket sales both online and at the box office prior to each performance.
• Answered customer questions and concerns regarding tickets, pricing and promotions.
• Managed cash and credit transactions and balanced registers after shifts.
• Distributed refunds, promoted theater merchandise and issued gift cards.
• Organized lines, lobbies and promotional material for major movie releases.
• Resolved customer complaints in a professional manner while maintaining company standards of quality service.

• Assisted teachers in preparing materials for instruction and classroom activities.
• Provided support to students by monitoring their progress, answering questions, and helping with assignments.
• Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
• Organized classrooms and maintained supplies inventory.
• Supervised student activities during recess, lunchtime, and other breaks.
• Helped maintain a safe learning environment for all students.
• Collaborated with teachers to develop instructional plans that met individual needs of students.
• Prepared documents such as letters, memos, emails and forms as requested by teachers or administration staff.
• Maintained confidential records related to student performance and behavior issues.
• Created visual aids for use in classroom presentations or lessons plans.
• Performed clerical duties including filing paperwork and photocopying material.
• Assisted with special projects such as organizing field trips or fundraising events.
• Participated in professional development workshops offered by school district.
• Supervised children on field trips to maintain safety and foster cultural learning experiences.
• Assisted instructional staff with implementing lessons and activities for full classes and small groups.

• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
• Maintained an organized filing system of paper documents and electronic files.
• Collected and coded various documents to prepare for filing, storage and processing.