Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Iris Osorio Urias

Iris Osorio Urias

Los Angeles,CA

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Chevron
11.2024 - Current
  • Rejoined the team and quickly adapted to updated company policies and point-of-sale systems.
  • Took on additional responsibilities, including training new hires and managing inventory restocking.
  • Consistently exceeded sales targets by promoting Chevron loyalty programs and additional services.
  • Delivered exceptional customer service, assisting an average of 50+ customers daily with purchases, inquiries, and complaints.
  • Ensured the accuracy of cash register transactions, handling up to $5,000 per shift.
  • Maintained store cleanliness and adhered to Chevron safety protocols for fuel dispensing.

Practicum Student

Doheny Child Development Center
02.2025 - 05.2025
  • Engaged children through play-based learning and structured activities
  • Supported children’s social, emotional, and cognitive development
  • Modeled positive behavior and conflict resolution techniques

Passenger sales agent

AGI
08.2024 - 10.2024
  • Assisted passengers with ticketing and reservations, enhancing customer satisfaction and loyalty.
  • Resolved booking issues efficiently, ensuring smooth travel experiences for clients.
  • Collaborated with the team to improve sales processes, achieving notable increases in ticket sales.
  • Utilized strong communication skills to address customer inquiries, fostering positive interactions.
  • Analyzed sales data to identify trends, contributing to strategic decision-making.

Customer Service Representative

Chevron
06.2022 - 08.2024
  • Assisted customers with inquiries, enhancing satisfaction through efficient problem resolution.
  • Worked closely with cross-functional teams to address complex customer needs. Contributed to developing best practices, fostering a supportive team environment.
  • A friendly, approachable attitude.
  • Cross-selling items or memberships (e.g., loyalty programs).
  • Handling multiple customer inquiries efficiently
  • Company policies on refunds, returns, and loyalty programs

Crew Member

McDonalds
11.2021 - 08.2022
  • Assisted in daily operations, enhancing customer service efficiency and teamwork.
  • Managed cash transactions accurately, improving checkout speed and customer satisfaction.
  • Collaborated with the team to maintain cleanliness, ensuring a welcoming environment.
  • Resolved customer inquiries promptly, contributing to positive dining experiences.
  • Supported training of new staff, fostering a cooperative and effective team.
  • Delivered exceptional customer service, efficiently managed food preparation, and maintained a clean work environment, contributing to positive dining experiences.

Education

B.A - Child Development

Mount Saint Mary's University
Los Angeles, CA
07.2025

Skills

  • Cash Handling
  • Food Safety
  • Adaptability
  • Multitasking
  • Customer Service
  • Communication
  • Data entry
  • Store maintenance
  • POS systems expert

Certification

  • Mandated Reporter Training
  • Best Pest Management Practices Around Children
  • Food Handler
  • Barbicide

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Practicum Student

Doheny Child Development Center
02.2025 - 05.2025

Customer Service Representative

Chevron
11.2024 - Current

Passenger sales agent

AGI
08.2024 - 10.2024

Customer Service Representative

Chevron
06.2022 - 08.2024

Crew Member

McDonalds
11.2021 - 08.2022

B.A - Child Development

Mount Saint Mary's University

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