Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

IRIS PEDROZA

Los Angeles,CA

Summary

Dynamic professional with extensive expertise in customer service and dispatch operations at Ritz Plumbing. Demonstrated capacity to optimize workflow efficiency and achieve outstanding client satisfaction. Bilingual in English and Spanish, proficient in problem-solving and time management, exhibiting strong work ethic and dedication to excellence in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Dispatcher/Front Office Clerk

Ritz Plumbing/Jet Speed Plumbing
Los Angeles, CA
12.2023 - 12.2024
  • Managed front desk operations to enhance customer service efficiency.
  • Facilitated financing processes to ensure timely approvals and transactions.
  • Coordinated dispatch activities to optimize workflow and resource allocation.
  • Provided exceptional customer service to address inquiries and resolve issues.

Caregiver

In Home Supportive Services
Los Angeles, CA
01.2023 - 09.2023
  • Administered medication according to established schedules and guidelines.
  • Prepared meals based on individual dietary requirements of clients.
  • Supported clients with daily activities, enhancing quality of life.
  • Drove clients to doctors' appointments, ensuring timely attendance and safety.

Cashier

Mc Donald’s
Los Angeles, CA
03.2019 - 12.2022
  • Provided exceptional customer service while processing transactions efficiently.
  • Assisted customers at drive-thru, ensuring accurate order fulfillment.
  • Bagged food items promptly to maintain a smooth checkout process.
  • Handled cash and credit transactions with accuracy and attention to detail.

Team Leader/Trainer

Jack in the Box
Los Angeles, CA
09.2017 - 01.2019
  • Led team to enhance productivity and morale.
  • Trained new employees on operational procedures and customer service standards.
  • Provided exceptional customer service to ensure client satisfaction.
  • Operated as cashier, accurately handling transactions and maintaining financial records.
  • Prepared and cooked food items according to safety and quality standards.

Education

High School Diploma -

Hamilton High School
Culver City, CA
06-1997

Skills

  • Customer Service: greet customers, respond to questions and concerns, assist with food orders, improve engagement with new customers, restocked, arranged and organized inventory, trained new employees, cashiering
  • Office Skills: dispatch experience, scheduling customers, greet customers in person and over the phone, address customers’ inquiries and concerns, marketing/outreach in order to increase clientele, complete invoices for services rendered
  • AREAS OF EXPERTISE: Ability to thrive in a fast paced setting, Bilingual: English, Spanish, Cashiering/Retail, Dispatch / Front Office, Excellent Customer Service, Extremely Organized, Food Service, Problem Solving Skills, Professional Communication Skills, Strong Work Ethic, Time Management Skills, Trainer Experience

Languages

English
Professional
Spanish
Professional

Timeline

Dispatcher/Front Office Clerk

Ritz Plumbing/Jet Speed Plumbing
12.2023 - 12.2024

Caregiver

In Home Supportive Services
01.2023 - 09.2023

Cashier

Mc Donald’s
03.2019 - 12.2022

Team Leader/Trainer

Jack in the Box
09.2017 - 01.2019

High School Diploma -

Hamilton High School

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