Summary
Work History
Education
Skills
Timeline
StoreManager
Iris Pierce

Iris Pierce

Rocky Mount,NC

Summary

Dynamic leader with proven expertise in store operations and team leadership, honed at Walmart. Excelled in maximizing profitability and personnel development, enhancing customer satisfaction by 30% through strategic training. Skilled in conflict resolution and P&L administration, adept at fostering a culture of growth and efficiency.

Work History

Store Manager

Walmart
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

High School Diploma - General Studies

Northwest Halifax High
Littleton, NC
06.1984

Skills

  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Recruitment and hiring
  • Goals and performance
  • Strategic thinker
  • Maximizing profitability
  • Personnel development
  • Reliable
  • Budgeting and cost control
  • Delegation
  • P&L Administration
  • Conflict Resolution

Timeline

Store Manager

Walmart

High School Diploma - General Studies

Northwest Halifax High
Iris Pierce