Iris Pompey
Roanoke,VA
Summary
Proactive leader specializing in workflow optimization and compliance oversight. Demonstrated success in enhancing service quality through effective staff management and medication administration, ensuring resident satisfaction and adherence to industry regulations.
Overview
10
10
years of professional experience
Work History
RMA Supervisor
Terra Bella
Roanoke
06.2024 - Current
- Managed pharmaceutical inventory to ensure compliance with state regulations.
- Delivered medications to residents following strict state guidelines.
- Facilitated equitable assignments for care managers, optimizing workflow efficiency.
- Adjusted staff assignments based on availability to maintain service quality.
RMA
English Meadows
Blacksburg
02.2022 - 07.2023
- Executed day-to-day responsibilities with accuracy and efficiency.
- Utilized effective interpersonal skills to engage customers and build positive relationships.
- Organized and prioritized tasks to achieve service objectives efficiently.
- Administered medication in accordance with established protocols.
RMA
Beth Shalom
Richmond
03.2020 - 01.2023
- Streamlined task organization to achieve service goals efficiently.
- Delivered knowledgeable and friendly service to resolve issues, enhancing customer satisfaction.
- Assisted residents with daily living activities (ADLs) to promote independence.
- Administered medication according to prescribed schedules.
CNA
Brices Villa
Richmond
01.2016 - 01.2019
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and safety of resident living areas and common spaces.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care activities accurately in electronic health records.
Education
Associate of Applied Science - Human Services
J Sargent Reynolds
Richmond, VA03-2018
Bachelor of Science - Healthcare Administration
Purdue Global University
West Lafayette, INSkills
- Inventory management
- Compliance oversight
- Medication administration
- Workflow optimization
- Task prioritization
- Customer relationship management
Timeline
RMA Supervisor
Terra Bella
06.2024 - Current
RMA
English Meadows
02.2022 - 07.2023
RMA
Beth Shalom
03.2020 - 01.2023
CNA
Brices Villa
01.2016 - 01.2019
Associate of Applied Science - Human Services
J Sargent Reynolds
Bachelor of Science - Healthcare Administration
Purdue Global University