Iris Pulido
River Grove,IL
Summary
Have acted as a parent liaison in advising students on course selection, career planning, and academic strategies. Strong focus on team collaboration and achieving results. Reliable, adaptable, and adept at fostering positive student outcomes and navigating changing needs. Proficient in communication, student assessment, and resource management. Experience counseling students on academics and interpersonal conflicts. Driven to help students achieve success by providing guidance on career options, higher education choices and life planning.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Jackson Hewitt
06.2016 - 03.2020
- Streamlined document management processes, enhancing accessibility and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
Program Assistant
Triton College
07.2013 - 06.2016
- Established rapport with students through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Facilitated meetings, documenting discussions and action items to drive accountability among team members..
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Strengthened relationships with students through regular, effective communication and timely updates on program progress.
2nd VP of Business Development
Northern Trust
06.1998 - 07.2008
- Performed project management, coordination of space acquisition, renovations, facility planning and office expansion projects.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Created vision and provided leadership for targeting larger prospects.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Developed comparison tables of products and services by researching product pricing, ratings and performance.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
- Investigated and addressed business development challenges to proactively mitigate problems.
Education
High School Diploma -
Curie Metropolitan High School
Chicago, ILBachelor of Science - General Business Administration
Northeastern Illinois University
Chicago, IL08-2026
Skills
- Academic planning
- Career guidance
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Student advocacy
- Critical thinking
- Microsoft
- Excel
- Technological proficiency
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Jackson Hewitt
06.2016 - 03.2020
Program Assistant
Triton College
07.2013 - 06.2016
2nd VP of Business Development
Northern Trust
06.1998 - 07.2008
High School Diploma -
Curie Metropolitan High School
Bachelor of Science - General Business Administration
Northeastern Illinois University
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