Iris Resto
Ellenwood,GA
Summary
Highly experienced bilingual healthcare professional with over 15 years of operations and healthcare management, logistics, sales, and customer service experience. Reputation for impacting organizational performance through skillful allocation of human and material resources, relationship building, financial management, business development, and short/long-term strategic planning, while maximizing bottom-line objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CPAP Technician
Pulmonary & Sleep Specialist, PC
02.2021 - Current
- Responsible for ensuring the effective operation and management of all functional areas of the CPAP clinic such as patient care, processing outsourced referrals, process other incoming CPAP/DME CMN’s and/or other documents, maintain record of inventory, generate purchase orders and record transactions in QuickBooks, assist business office staff with compliance and prior authorization issues
- Responsible for setting up PAP devices and instructing patients and/or caregivers
- Responsible for setting up and downloading apnea link plus and WatchPAT ONE (HSAT)
- Responsible for providing instructions to patients and/or caregivers on the proper use of equipment.
- Ensure that patients and/or caregivers can effectively operate and maintain equipment.
- Responsible for troubleshooting and diagnosis on malfunctioning equipment.
- Responsible for routine patient follow-up based on individual needs
- Accurately and completely document patient’s care by following the established charting guidelines to show the patient's progress and effectively communicate the care provided with physicians .
- Responsible for maintaining relationships with DME and other service providers and cultivate a relationship that facilitates efficient care coordination for patients
- Actively participate in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Work with Medical Director to insure ongoing AASM DME accreditation
General Manager 2
Apria Healthcare
01.2016 - Current
- Managed $2M P&L with operating income consistently above 95%
- Maintained 100% OSHA safety compliance by conducting monthly audits
- Improved customer satisfaction by 15% using customer prioritization strategy
- Decreased cost of sales by $60K by reducing inventory utilization
- Optimized revenue cycle management $30K by increasing front-end collections
- Passed The Joint Commission audit (2019).
Branch Logistics Supervisor
Apria Healthcare
10.2015 - 01.2016
- Reduced labor costs 6% by streamlining delivery routes to increase efficiency
- Developed fleet management strategy that reduced maintenance expenses by 15%
- Maximized truck capacity to reduce depot stops by 5% using vehicle optimization.
Service Center Supervisor
Apria Healthcare
03.2011 - 10.2015
- Grew product sales 30% YOY on average via co-marketing with sales team
- Reconciled $50K in suspended billing by obtaining required billing documents
- Prevented equipment returns saving $15K in lost revenue
- Passed The Joint Commission audit (2013).
Clinical Assistant
Apria Healthcare
02.2010 - 03.2011
- Strengthened customer satisfaction by conducting timely follow-ups
- Coordinated daily respiratory patient care and improved quality care standards 20%
- Closely collaborated with Respiratory Therapists in managing patient’s compliance.
- Increased referral satisfaction 30% via regular clinical follow-ups
Customer Service Lead
Apria Healthcare
11.2005 - 02.2010
- Supervised customer service team with a 100% retention rate
- Streamlined order processing time to 30 minutes using referral prioritization strategy
- Spearheaded collaborative care model to minimize service failures within care teams.
Education
Bachelor of Science - Healthcare Management
Walden University
Minneapolis, MN01.2013
Associate of Art - Healthcare Administration
University of Phoenix
Phoenix, AZ01.2011
Skills
- Patient care
- Regulatory Compliance
- Direct Customer Service/Support
- Conflict Resolution
- Risk Management
- Human Resources
- Revenue Cycle Management
- Inventory Management
- Financial Analysis
Certification
2011, Phlebotomy, American Society for Clinical Pathology
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
CPAP Technician
Pulmonary & Sleep Specialist, PC
02.2021 - Current
General Manager 2
Apria Healthcare
01.2016 - Current
Branch Logistics Supervisor
Apria Healthcare
10.2015 - 01.2016
Service Center Supervisor
Apria Healthcare
03.2011 - 10.2015
Clinical Assistant
Apria Healthcare
02.2010 - 03.2011
Customer Service Lead
Apria Healthcare
11.2005 - 02.2010
Bachelor of Science - Healthcare Management
Walden University
Associate of Art - Healthcare Administration
University of Phoenix
2011, Phlebotomy, American Society for Clinical Pathology
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