Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Reynoza

Williston,North Dakota

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

General Manager

Aimbridge Hospitality
12.2022 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manager

Prism Hospitality
12.2021 - 12.2022
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised property accuracy and accountability by creating new automated tracking method.

General Manager

Gangl Hospitality
03.2020 - 12.2021
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager

Litke Properties
04.2018 - 03.2020
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Raised property accuracy and accountability by creating new automated tracking method.

Housekeeping Manager

Litke Properties
05.2017 - 04.2018
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
  • Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
  • Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
  • Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.

Education

No Degree - Philosophy

Southwestern College
Chula Vista, CA
06.2010

Skills

  • Supply Chain Management
  • Expense Control
  • Loss Prevention
  • Account Management
  • Branding
  • Financial Administration
  • Recruitment
  • Bilingual
  • Team Leadership
  • Training and Coaching
  • Deadline-Oriented
  • Staff Motivation
  • Team Training and Development
  • Team Player

Timeline

General Manager

Aimbridge Hospitality
12.2022 - Current

General Manager

Prism Hospitality
12.2021 - 12.2022

General Manager

Gangl Hospitality
03.2020 - 12.2021

General Manager

Litke Properties
04.2018 - 03.2020

Housekeeping Manager

Litke Properties
05.2017 - 04.2018

No Degree - Philosophy

Southwestern College

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Iris Reynoza